Sales Application Engineer

An exciting opportunity has arisen for a Sales Application Engineer to join a respected organisation in Penang, where your technical acumen and passion for customer engagement will be highly valued. This role is perfect for someone who thrives on building meaningful connections with clients, providing dependable technical support, and delivering tailored solutions that exceed expectations.

You will play a pivotal part in identifying and developing retrofit and IoT-related sales opportunities across a diverse range of HVAC equipment, including air handling units, fan coil units, cooling towers, evaporators, and condensers. The organisation offers a supportive and inclusive team environment where your growth is encouraged through ongoing training opportunities and knowledge sharing. If you are looking for a position that combines technical problem-solving with interpersonal collaboration, this is the ideal next step in your career.

• Engage directly with customers to provide expert technical advice and foster long-term relationships built on trust and understanding.
• Work within an inclusive team that values your input, supports your professional development, and encourages knowledge sharing at every level.
• Enjoy flexible working opportunities and access to continuous training designed to help you grow both personally and professionally.

What you'll do:

As a Sales Application Engineer based in Penang, you will immerse yourself in a role that blends technical proficiency with genuine customer care. Your day-to-day activities will involve engaging directly with clients—both new and existing—to understand their unique requirements and deliver tailored solutions that drive value. You will be responsible for identifying retrofit opportunities by performing detailed site assessments, verifying warranty claims, and supervising project implementation to ensure successful outcomes. Your ability to communicate complex technical concepts clearly will be essential when addressing customer queries or supporting them through the sales process. By fostering strong relationships with consultants, contractors, and key account holders, you will contribute significantly to the organisation’s reputation for reliability and excellence. Success in this role comes from your commitment to providing outstanding service while actively promoting innovative energy-saving solutions that benefit both clients and the wider community.

• Engage with customers through presentations and collaborative problem-solving sessions, leveraging your technical expertise to address their needs effectively.
• Create new retrofit sales opportunities by conducting thorough on-site verification of warranty claims and spot measurements of HVAC equipment such as AHUs, FCUs, and cooling towers.
• Supervise retrofit projects on-site to ensure quality standards are met while maintaining open communication with all stakeholders involved.
• Respond promptly to customer queries regarding technical matters such as Modbus RTU protocols or FanScout applications, ensuring clear explanations are provided.
• Identify and generate new business by developing both existing and prospective accounts in order to achieve company sales targets.
• Implement effective sales strategies tailored to the assigned area, focusing particularly on retrofit sales activities that align with organisational goals.
• Monitor the entire sales process meticulously from initial contact through to closing the sale, ensuring all steps are tracked accurately.
• Establish close working relationships with consultants and main contractors involved in various projects to facilitate smooth project execution.
• Manage, service, and nurture key account customers by providing ongoing support and identifying further growth opportunities within these accounts.
• Promote energy-saving solutions via retrofitting initiatives to all potential customers operating relevant HVAC systems.

What you bring:

To excel as a Sales Application Engineer, you bring not only formal qualifications but also practical experience gained from hands-on roles within industrial sales environments. Your background equips you with the knowledge required to navigate complex technical scenarios while remaining approachable and empathetic towards client concerns. You possess strong interpersonal skills that enable you to collaborate seamlessly with colleagues across departments as well as external partners such as consultants or contractors. Your ability to communicate clearly—both verbally and in writing—ensures that information is shared efficiently among all parties involved. Furthermore, your dedication to providing reliable support means you consistently go above and beyond for customers, helping them find solutions that truly meet their needs. With a keen eye for detail and a methodical approach to managing tasks, you thrive in situations where accuracy is paramount. Above all else, your enthusiasm for learning ensures you remain adaptable in an ever-evolving industry landscape.

• Diploma or degree in an engineering discipline such as mechanical, electrical, or mechatronics provides a solid foundation for success in this role.
• A minimum of two to three years’ experience in field industrial sales—particularly within the rotating equipment industry—is highly advantageous for understanding client needs.
• Excellent verbal and written communication skills in English are essential for building rapport with customers and colleagues alike.
• A sound technical foundation in electrical or mechanical engineering enables you to address complex challenges confidently.
• A results-oriented approach allows you to define problems thoughtfully while exhibiting sound judgement when developing alternative solutions collaboratively.
• The ability to work effectively with others ensures quotes are completed accurately and submitted promptly to customers.
• Demonstrated focus on both internal teamwork and external customer satisfaction highlights your commitment to dependable service delivery.
• Proven track record of managing multiple priorities simultaneously while maintaining attention to detail throughout each stage of the sales process.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive workplace where every team member feels valued and supported. Employees benefit from flexible working arrangements designed to promote work-life balance alongside generous training opportunities that encourage continuous personal growth. The company fosters a culture of collaboration where knowledge sharing is celebrated—enabling everyone to learn from one another’s experiences. Leadership is approachable and genuinely invested in nurturing talent at every level; they prioritise employee wellbeing just as much as achieving business objectives. By joining this team, you become part of a network dedicated not only to delivering exceptional service but also making a positive impact through sustainable energy-saving initiatives across Malaysia’s industrial sector.

What's next:

If you are ready to take the next step in your career journey by joining a supportive team where your contributions truly matter, we encourage you to apply now!

Apply today by clicking on the link provided—your future as a valued Sales Application Engineer awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C