Merchandising Manager (Online Retail)

ONLINE MERCHANDISING MANAGER Salary: Competitive and based on experience Location: Kuala Lumpur Keywords: e-commerce, merchandising, online retail, product strategy, digital trading, collaborative team, customer experience, data-driven decisions, growth opportunities, flexible working

An exciting opportunity awaits for an experienced Online Merchandising Manager to join a thriving e-commerce environment in Kuala Lumpur. This role is perfect for someone who thrives on shaping digital product strategies, optimising online assortments, and enhancing the customer journey through data-driven insights. The organisation offers a supportive and inclusive culture where your expertise will directly influence commercial performance and customer satisfaction. With flexible working opportunities and a commitment to professional development, you will be empowered to make meaningful contributions while enjoying a healthy work-life balance. If you are passionate about online retail and eager to collaborate with knowledgeable teams, this is your chance to play a pivotal role in driving growth and delivering exceptional results.

* Play a key part in developing and executing online merchandising strategies that drive sales and elevate the customer experience across digital platforms.
* Join a collaborative team that values knowledge sharing, mutual support, and continuous learning within a welcoming and inclusive workplace.
* Benefit from flexible working arrangements and ongoing training opportunities designed to help you grow both personally and professionally.

What you'll do:

As an Online Merchandising Manager based in Kuala Lumpur, you will play an integral role in shaping the digital shopping experience for customers. Your day-to-day responsibilities will involve collaborating with cross-functional teams to develop effective merchandising strategies that drive engagement and sales. You will use your keen eye for detail to ensure products are presented attractively online while leveraging data insights to optimise assortments and promotional activities. By staying attuned to market trends and customer preferences, you will help create a seamless journey from discovery to purchase. Success in this position requires strong communication skills, a passion for e-commerce excellence, and the ability to adapt quickly in a fast-evolving digital landscape.

* Develop comprehensive online merchandising plans that align with business objectives and seasonal trends, ensuring optimal product presentation across all digital channels.
* Collaborate closely with buying, marketing, and digital teams to curate compelling product assortments that resonate with target customers.
* Analyse sales data, web analytics, and market trends to inform assortment decisions, promotional activities, and stock management strategies.
* Oversee the execution of product launches, campaigns, and promotions on the website, ensuring accuracy and timeliness in all updates.
* Monitor competitor activity and industry developments to identify new opportunities for growth and differentiation within the online marketplace.
* Work with content teams to ensure product information, imagery, and categorisation are accurate, engaging, and optimised for searchability.
* Drive improvements in site navigation, product placement, and user experience by leveraging customer feedback and analytical insights.
* Manage inventory levels in partnership with supply chain teams to minimise out-of-stocks while maximising sales potential.
* Support the implementation of A/B testing initiatives to refine merchandising tactics based on real-time performance data.
* Provide regular reporting on key metrics such as conversion rates, average order value, and sell-through rates to inform future strategies.

What you bring:

To excel as an Online Merchandising Manager in this vibrant e-commerce setting, you will bring hands-on experience from previous roles focused on digital retail or merchandising. Your background should include working collaboratively within multi-disciplinary teams where your input has shaped successful product strategies. You will have demonstrated your ability to analyse complex datasets—translating numbers into actionable insights that enhance both commercial outcomes and customer satisfaction. Your interpersonal strengths will shine as you build positive relationships across departments while remaining responsive to evolving business needs. Adaptability is key; you thrive when balancing multiple priorities without compromising quality or accuracy. Above all else, your enthusiasm for delivering outstanding online experiences will set you apart as a valued member of the team.

* Proven experience in online merchandising or e-commerce management within a retail environment is essential for success in this role.
* A solid understanding of digital trading principles combined with strong analytical skills to interpret sales data and web analytics effectively.
* Excellent interpersonal abilities that enable you to collaborate harmoniously with buying, marketing, content, and supply chain teams.
* Demonstrated capability in managing multiple projects simultaneously while maintaining attention to detail under tight deadlines.
* Familiarity with content management systems (CMS), e-commerce platforms, and tools such as Google Analytics or similar reporting suites.
* A proactive approach towards identifying commercial opportunities through competitor analysis and market research.
* Strong organisational skills paired with the flexibility needed to respond swiftly to changing priorities or emerging trends.
* Experience supporting A/B testing initiatives or similar optimisation projects aimed at improving user experience or conversion rates.
* Outstanding written communication skills for crafting clear product descriptions and collaborating on engaging content creation.

What sets this company apart:

This organisation stands out as a leader in the e-commerce sector by fostering an environment where collaboration, inclusivity, and personal growth are at the forefront of its values. Employees benefit from flexible working arrangements that support work-life balance alongside access to ongoing training programmes designed to nurture professional development. The company’s commitment to creating an open-minded workplace ensures every voice is heard—encouraging knowledge sharing across all levels of the business. With a focus on empowering individuals through supportive leadership practices, you can expect genuine encouragement as you pursue new ideas or take on fresh challenges. Joining this team means becoming part of a network that celebrates diversity while striving together towards shared goals—making it an ideal place for those who value connection as much as achievement.

What's next:

If you are ready to take your career in online merchandising to new heights within a supportive team environment, this is your moment!

Apply today by clicking on the link—your next rewarding opportunity awaits.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C