F&B Operations Manager (Franchise)

A popular beverage band is hiring for a F&B Operations Manager (Franchise) in Kuala Lumpur to oversee franchise stores across Malaysia. You will drive operational excellence, support new store launches, and develop teams while ensuring high standards of quality, service and cleanliness. You will play a pivotal part in driving business performance, supporting store launches, and nurturing operational talent across Malaysia.

What you'll do:

As a F&B Operations Manager Franchise based in Kuala Lumpur, you will be entrusted with overseeing daily operations across franchise stores. Your role will involve coordinating new store launches from inception through execution ensuring staff are well-trained, resources are allocated effectively, and marketing activities generate excitement.

• Oversee the day-to-day operations of franchise stores by ensuring consistent implementation of Standard Operating Procedures (SOPs) and maintaining rigorous food safety standards.
• Lead preparations for new store openings by coordinating staff training sessions, allocating resources efficiently, and executing marketing as well as launch activities to ensure successful rollouts.
• Analyse store performance metrics such as daily sales figures, gross profit margins, and labour productivity rates while developing initiatives aimed at improving overall business outcomes.
• Build and nurture the operations talent pipeline by conducting regular store audits and providing coaching designed to elevate Quality, Service, and Cleanliness (QSC) standards across all outlets.
• Liaise closely with regional franchise partners to communicate company updates, policies, and operational guidelines while organising regular meetings that foster collaboration and shared understanding.
• Execute Go-to-Market (GTM) product launch plans by ensuring seamless implementation of GTM strategies throughout all stores under your remit.
• Develop and implement regional promotional campaigns alongside large-scale store activation programmes that boost customer engagement and brand visibility.
• Drive overall Gross Merchandise Value (GMV) growth across all stores in Malaysia by identifying opportunities for expansion and optimising operational processes.
• Support franchisees with guidance on best practices for operational excellence while facilitating knowledge transfer between teams.

What you bring:

The ideal candidate brings extensive experience managing multi-outlet food service environments. Your background includes overseeing daily operations with meticulous attention to SOPs and food safety protocols. You excel at launching new stores, coordinating training sessions for staff members who benefit from your nurturing guidance.

• Your experience in managing food and beverage operations across multiple outlets equips you with the ability to maintain consistent SOPs and uphold food safety standards at all times.
• You have demonstrated skill in preparing for new store launches by coordinating staff training sessions, resource allocation strategies, marketing initiatives, and launch events that deliver results.
• Your analytical mindset enables you to interpret store performance metrics such as sales data, gross profit margins, labour productivity rates—and translate these insights into actionable business improvements.
• You possess proven ability to build operational talent pipelines through regular audits coupled with coaching that enhances QSC standards across diverse teams.
• Your interpersonal skills allow you to liaise effectively with regional franchise partners—communicating updates clearly while organising collaborative meetings that strengthen relationships.
• You are adept at executing Go-to-Market product launch plans by ensuring strategies are implemented smoothly across all relevant stores.

What sets this company apart:

This brand has established itself as a favourite destination for affordable soft-serve ice cream, fresh fruit teas, milk teas delighting customers across Malaysia with its vibrant menu offerings. With roots originating from Indonesia, the brand’s rapid expansion reflects its dedication to quality ingredients served in welcoming environments. Employees enjoy being part of an inclusive network where supportive leadership fosters professional development through training opportunities.

What's next:

If you are ready to make a positive impact on food & beverage operations across Malaysia’s thriving bevrage brand—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C