Training Administrator

An exciting 12-month opportunity (renewable) has arisen for a Training Administrator (option to be fully remote) to join a leading forward-thinking multinational organisation, supporting the delivery of high-quality training programs. This role is perfect for someone who thrives in a learner-facing environment, enjoys resolving queries, and is passionate about enhancing the overall experience for participants.

You will play a key role in delivering exceptional training support by managing communications, troubleshooting issues, and maintaining accurate documentation throughout the training program lifecycle.

What you'll do:

As a Training Administrator, you will be at the heart of the training experience—ensuring every participant feels supported from their first interaction through program completion. Your day-to-day activities will involve:

• Serving as the primary point of contact for trainees by managing the support inbox, responding empathetically to queries, and escalating complex issues with clear summaries to relevant stakeholders.
• Drafting structured email responses using templates while suggesting refinements to improve communication efficiency and consistency across all learner interactions.
• Providing troubleshooting assistance for digital learning platforms such as LMS systems, Zoom, Trello, and other tools, ensuring prompt resolution or escalation of technical challenges.
• Tracking recurring access or attendance issues and collaborate with technical teams to address underlying problems effectively.
• Maintaining up-to-date help guides, FAQs, and resource libraries to empower learners with self-service options and reduce repetitive queries.
• Preparing and distributing onboarding materials, welcome communications, and session reminders to facilitate a smooth start for all new participants.

What you bring:

To excel as a Training Administrator you will bring proven experience working in environments where attention to detail, and responsiveness are paramount. Other requirements include:

• 2-4 years of experience in a customer service, client-facing administrative, or educational support role where you have honed your ability to communicate clearly across multiple channels.
• Exceptional written communication skills, with the ability to craft clear, empathetic responses tailored to diverse situations while escalating issues internally when necessary.
• Familiarity with digital learning platforms is highly valued as you will regularly assist others in navigating these systems.
• Consistent accuracy in documenting actions taken on behalf of trainees along with strong organisational discipline in managing administrative workflows.
• Experience managing shared inboxes or similar communication channels while handling emotionally sensitive queries with care and professionalism.

What sets this company apart:

This organisation stands out for its commitment to transforming professional development through immersive skill-building programmes designed by industry experts. By joining this team in Malaysia, you become part of an inclusive community dedicated not only to advancing digital literacy but also fostering personal growth among staff members.

What's next:

If you are ready to make a meaningful impact while developing your own skills within a supportive team environment, this is your chance!

Apply today by clicking on the link provided—take the next step towards an enriching career as a Training Administrator.

Robert Walters SEA is acting as an Employment Business in relation to this vacancy.