HR Manager (Shared Services)

A new HR Manager position has just been made available with a growing global professional services organisation.

A prominent professional services organisation is seeking a Human Resources Manager to join their Kuala Lumpur office. This role offers you the chance to make a significant impact by taking ownership of the full spectrum of HR operations, while partnering closely with business leaders to drive people initiatives that shape the future of the organisation. You will thrive in an environment that values both operational excellence and strategic thinking, allowing you to balance day-to-day HR responsibilities with meaningful contributions to talent management, engagement, performance, and organisational development. The company’s commitment to technical excellence, collaboration, and practical solutions ensures you will be supported by knowledgeable teams and have access to training opportunities that foster your growth. If you are passionate about creating long-term value through people and enjoy working in a supportive, inclusive culture where your expertise is recognised and nurtured, this is the perfect opportunity for you.

• Take ownership of end-to-end HR operations while collaborating with business leaders on impactful people strategies that drive organisational success.
• Enjoy a people-focused culture with flexible working opportunities, generous training programmes, and supportive leadership committed to your professional development.
• Work alongside multidisciplinary teams in a global environment, gaining exposure across diverse sectors and markets while accelerating your career within a respected professional services firm.

What you'll do:

As a Human Resources Manager in this leading professional services organisation based in Kuala Lumpur, you will play a pivotal role in shaping the people agenda by managing comprehensive HR operations while partnering strategically with business leaders. Your daily responsibilities will involve overseeing recruitment processes from sourcing candidates to onboarding new hires; administering compensation packages; ensuring compliance with employment laws; supporting employee relations; driving performance management cycles; facilitating learning & development programmes; championing engagement activities; monitoring HR analytics; leading organisational development projects; providing expert advice on policies; resolving sensitive issues; and contributing to continuous improvement efforts. Success in this role requires balancing operational execution with strategic insight—ensuring smooth HR processes while proactively identifying opportunities for positive change. You will be empowered to collaborate across teams, share knowledge generously, participate in training sessions that enhance your skills, and embrace innovative approaches that strengthen the organisation’s people-first culture. Your ability to connect empathetically with colleagues at all levels will help foster an inclusive environment where everyone feels valued.

• Manage the full spectrum of HR operations including recruitment, onboarding, employee relations, compensation and benefits administration, and compliance with local employment regulations.
• Partner closely with business leaders to understand organisational needs and develop tailored people initiatives that support business objectives.
• Drive talent management processes such as workforce planning, succession planning, performance management, and learning & development programmes.
• Champion employee engagement activities by fostering a positive workplace culture that encourages collaboration, inclusivity, and open communication.
• Provide guidance and support on HR policies, procedures, and best practices to ensure consistency and fairness across the organisation.
• Lead organisational development projects aimed at enhancing team effectiveness, change management capabilities, and overall employee experience.
• Monitor HR metrics and analytics to identify trends, inform decision-making, and recommend improvements for greater efficiency and impact.
• Ensure compliance with all relevant labour laws and regulations while maintaining accurate HR records and documentation.
• Support managers in resolving complex employee relations issues with empathy and sensitivity, promoting harmonious working relationships throughout the business.
• Contribute to continuous improvement initiatives within the HR function by sharing knowledge, participating in training sessions, and embracing new technologies or methodologies.

What you bring:

The ideal candidate for the Human Resources Manager position brings a wealth of experience managing diverse aspects of HR within professional services or similar environments. Your background includes hands-on involvement in recruitment campaigns; administering compensation structures; supporting employee relations; facilitating learning & development initiatives; ensuring regulatory compliance; driving performance management cycles; interpreting analytics for informed decision-making; leading organisational development projects; advising on policy matters; resolving sensitive issues empathetically; collaborating effectively across teams; participating actively in training sessions; adapting quickly to new systems or approaches; nurturing an inclusive culture where everyone feels supported. Your interpersonal strengths enable you to connect meaningfully with colleagues from varied backgrounds—building trust-based relationships that underpin successful people strategies. Your commitment to ongoing growth ensures you stay abreast of industry developments while sharing knowledge generously within your network.

• You bring at least two years of current experience at Manager level within Human Resources, demonstrating strong generalist exposure across recruitment, employee relations, compensation & benefits administration, compliance, performance management, learning & development.
• Your proven ability to operate independently in a fast-paced environment enables you to manage multiple priorities efficiently while maintaining attention to detail.
• You possess excellent interpersonal skills that allow you to build trust-based relationships with employees at all levels of the organisation.
• Your collaborative approach ensures effective partnership with business leaders on people initiatives that align with organisational goals.
• You demonstrate sensitivity when handling confidential matters or resolving complex employee relations issues.
• Your analytical mindset allows you to interpret HR metrics accurately and use data-driven insights for continuous improvement.
• You are familiar with local employment laws and regulations relevant to Malaysia’s market context.
• You show commitment to ongoing professional development through participation in training opportunities or industry forums.
• Your adaptability enables you to embrace new technologies or methodologies that enhance HR processes.
• You are enthusiastic about contributing positively to an inclusive workplace culture where every voice is heard.

What sets this company apart:

This global professional services organisation stands out for its unwavering commitment to technical excellence combined with deep local market knowledge. With multidisciplinary teams operating across more than 100 countries and territories—including Malaysia—it provides tailored audit, tax, advisory and consulting solutions designed for long-term value creation. Employees benefit from a collaborative culture where sharing expertise is encouraged through generous training programmes and flexible working opportunities. The company’s supportive leadership fosters growth leadership principles—empowering professionals like you to accelerate their careers while making meaningful contributions across diverse sectors. Its focus on practical solutions means your work will have real impact for clients ranging from growing businesses to multinational organisations navigating complex challenges. Above all else, this firm places people at the heart of its strategy: offering an inclusive environment where every individual’s expertise is valued—and where your journey as an HR Manager can flourish alongside knowledgeable colleagues who share your passion for building lasting connections.

What's next:

If you are ready to take ownership of impactful HR operations while shaping the future of a global organisation’s people agenda in Kuala Lumpur—this is your moment!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C