VP, Human Resources

Vice President of Human Resources role with a leading Business Process Outsourcing (BPO) provider in Malaysia, specializing in delivering exceptional customer experience and back-office solutions across diverse industries. This role is critical in shaping a future-ready people strategy that drives growth, strengthens culture, and ensures operational excellence.

About the Role

A leading Business Process Outsourcing (BPO) provider in Malaysia is seeking a strategic and experienced Vice President of Human Resources to join its executive team. This role is critical in shaping a future-ready people strategy that drives growth, strengthens culture, and ensures operational excellence.

You’ll lead across HR, Talent Acquisition, Corporate Communications, Administration, and ESG, aligning all people-related initiatives with the company’s transformation goals. This is a rare opportunity to make a lasting impact in a dynamic, high-growth environment.

Key Responsibilities

• IPO Readiness: Develop and implement HR strategies that support business transformation and public listing.
• Leadership Partner: Advise the CEO and executive team on organisational design, change management, and human capital strategy.
• Talent Strategy: Lead workforce planning, recruitment, onboarding, and retention across high-volume operations.
• Culture & Engagement: Champion employee engagement, diversity, inclusion, and leadership development.
• Compliance & Governance: Ensure HR systems and policies meet Malaysian labour laws and public company standards.
• Corporate Communications: Oversee internal and external messaging to strengthen brand and employee alignment.
• ESG Leadership: Drive initiatives in fair labour practices, ethical governance, and community engagement.
• Administrative Oversight: Manage facilities and support services to ensure operational efficiency.

What You Bring

• Education: Bachelor’s in HR, Business, or related field; Master’s or HR certification (SHRM, HRCI) preferred.
• Experience: Experience in HR leadership, including 5–7 years at Head/VP level in large, complex organisations.
• Expertise: Strong knowledge of Malaysian labour laws, high-volume recruitment, and HR operations in BPO settings.
• Strategic Vision: Proven success in leading HR through growth, transformation, or IPO preparation.
• Communication: Excellent written and verbal skills with experience in corporate communications.
• Leadership: Empathetic, collaborative, and capable of inspiring teams across all levels.
• ESG Exposure: Hands-on experience with ESG frameworks and governance reporting.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C