Customer Relationship Manager (Healthcare)

An exciting opportunity has arisen for a Customer Relationship Manager within the healthcare sector, based in Kuala Lumpur. This role is perfect for someone who thrives on building meaningful connections and driving growth through patient acquisition and stakeholder engagement. You will enjoy a varied role that combines field-based relationship management with strategic planning, all while working alongside a dedicated team of professionals.

What you'll do:

As a Customer Relationship Manager Healthcare based in Kuala Lumpur, you will be at the forefront of expanding the organisation’s reach by fostering valuable partnerships across the healthcare ecosystem. Your day-to-day responsibilities will involve meeting with key opinion leaders such as doctors and specialists at hospitals and clinics, presenting compelling service offerings, and supporting patients through their journey. You will also play an instrumental role in identifying new business opportunities beyond traditional channels by leveraging your network. Success in this role requires you to balance hands-on relationship management with strategic planning developing actionable plans for stakeholder engagement while meticulously reporting on progress. By collaborating closely with cross-functional teams including operations and partner engagement colleagues, you will help ensure that every initiative aligns with broader organisational objectives. Your ability to adapt quickly to shifting priorities while upholding high standards of communication will be essential as you contribute directly to the organisation’s mission of delivering outstanding healthcare solutions.

• Develop and nurture strong relationships with referral sources such as nephrologists, medical officers, nurses, social welfare departments, insurance companies, third-party administrators, and corporate clients to drive new patient acquisition.
• Lead promotional activities in partnership with operations teams to increase awareness of services among targeted stakeholders within both government and private healthcare settings.
• Identify and pursue new inorganic growth opportunities through effective networking and lead generation strategies tailored to the healthcare industry.
• Prepare and deliver engaging marketing presentations and materials that communicate service updates and company initiatives to diverse audiences.
• Assist patients throughout their decision-making process by providing timely information and collaborating closely with partner engagement teammates to ensure seamless communication.
• Formulate internal plans and set strategic priorities for engaging referral sources while tracking progress through detailed monthly reports.
• Participate actively in weekly meetings, patient pipeline discussions, and relevant training sessions to stay aligned with organisational goals.
• Collaborate closely with local operations teams to maintain clear communication channels and ensure alignment on growth initiatives.
• Apply business insights and market research findings to enhance communications activities while maintaining agility in response to changing market dynamics.
• Ensure strict adherence to timelines, quality guidelines, internal protocols, and policies in all aspects of relationship management.

What you bring:

To excel as a Customer Relationship Manager Healthcare, you will bring proven expertise from previous roles involving direct interaction with stakeholders across the healthcare sector. Your background should include hands-on experience developing robust networks among medical professionals particularly those involved in patient referrals and implementing marketing strategies that yield tangible results. In addition to technical proficiency using digital tools for communication and reporting purposes, your interpersonal strengths will shine through your ability to listen attentively, communicate clearly at all levels of an organisation, and collaborate effectively within multidisciplinary teams. Adaptability is crucial; you must be comfortable shifting focus between multiple projects while maintaining meticulous attention to detail. A proactive mindset combined with resilience ensures you remain dependable even when faced with challenging circumstances. Above all else, your dedication to upholding shared values such as compassion towards patients and colleagues alike will set you apart as an invaluable member of the team.

• Diploma or Bachelor’s degree is required for this position, demonstrating your foundational academic background necessary for success in healthcare relationship management.
• A minimum of 2-5 years’ direct experience in sales, relationship building or marketing roles within healthcare services or life sciences industries is highly preferred, especially if you have worked in pharmaceutical sales environments.
• Proven track record of planning and executing successful stakeholder engagement strategies that result in measurable outcomes such as increased patient numbers or expanded referral networks.
• Comprehensive understanding of digital communications platforms as well as sales and relationship management tools including web-based systems and mobile applications to facilitate efficient outreach efforts.
• Demonstrated experience managing relationships with Key Opinion Leaders (KOLs), particularly doctors or medical specialists within hospital settings.
• Ability to propose original solutions that address complex challenges within the healthcare landscape while maintaining compliance with internal protocols.
• Strong project management abilities encompassing time management, prioritisation of competing tasks, attention to detail, and effective follow-up practices.
• Resilience under pressure coupled with a positive attitude; able to maintain patience during high-pressure situations while adapting focus as needed.
• Commitment to personal growth demonstrated by willingness to seek feedback constructively; alignment with core values such as service excellence, integrity, teamwork, accountability, fulfilment, continuous improvement, and fun.

What sets this company apart:

This organisation stands out within the Malaysian healthcare landscape due to its unwavering commitment to service excellence paired with a genuine focus on employee wellbeing. By joining this team in Kuala Lumpur, you become part of a community that values collaboration over competition where knowledge sharing is encouraged at every level. The company invests heavily in ongoing training opportunities so that each team member can continue developing professionally while contributing meaningfully towards shared goals. Flexible working arrangements are available where possible so you can achieve greater balance between professional responsibilities and personal commitments. The leadership team fosters an inclusive environment built on trustworthiness, transparency, mutual respect and above all a shared passion for improving patient outcomes across Malaysia’s diverse communities. Here you’ll find not only rewarding work but also supportive colleagues who celebrate achievements together while navigating challenges side by side.

What's next:

If you are ready to take the next step in your career by making a real impact within Malaysia’s healthcare sector—this is your chance!

Apply today by clicking on the link provided below; we look forward to connecting with compassionate professionals eager to shape the future of patient care.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C