Country Nursing Lead

A leading healthcare provider in Malaysia is seeking a compassionate and knowledgeable Country Nursing Lead to champion clinical excellence across their national network. This pivotal role offers you the opportunity to shape patient care standards, drive quality initiatives, and nurture a supportive team culture within a respected organisation dedicated to service excellence.

What you'll do:

As Country Nursing Lead, you will be entrusted with guiding the strategic direction of nursing services nationwide. Your day-to-day responsibilities will involve close collaboration with multidisciplinary teams to implement robust quality assurance frameworks that elevate patient safety standards. You will be instrumental in reviewing adverse event reports, conducting thorough investigations into critical incidents, and ensuring that action plans are effectively communicated and executed. By coordinating policy reviews and aligning local procedures with international benchmarks, you will help set the gold standard for renal care delivery. Your expertise will also be vital in designing targeted educational programmes that address evolving training needs while nurturing professional growth among staff. Through diligent oversight of compliance processes and resource allocation based on country priorities, you will contribute significantly to operational excellence. Success in this role requires not only technical proficiency but also a genuine commitment to building trust-based relationships within your team—empowering others through mentorship while maintaining an unwavering focus on continuous improvement.

• Coordinate the Clinical Care Services team and support clinical teammates throughout the country with the implementation, development, and maintenance of quality programmes, policies, procedures, risk management strategies, and patient safety initiatives.
• Assist in setting and monitoring country-wide clinical goals in partnership with the Chief Medical Officer and Operations Team to achieve desired results aligned with organisational priorities.
• Supervise the performance of Hemodialysis, Peritoneal Dialysis, and Vascular Access clinical services teams while managing overall operations of clinical services and education teams.
• Oversee hiring, promotion, professional development, correction, and discharge processes for clinical teammates in conjunction with People Services Management.
• Monitor adverse occurrence reporting processes; ensure appropriate investigation of serious incidents; supervise root cause analysis; follow up on critical events from a nursing perspective; maintain safe clinical environments.
• Lead Continuous Quality Improvement (CQI) activities at the country level by promoting initiatives, monitoring implementation progress, attending QAPI meetings or delegating attendance as needed.
• Ensure all country procedures align with international policy requirements; coordinate review and development of policies; recommend modifications or new policies where necessary; oversee regular review cycles.
• Direct the implementation of comprehensive training programmes for new clinical teammates; identify specific training needs; ensure timely completion of mandatory education; revise materials as required; support ongoing professional development within clinics.
• Ensure adherence to compliance programmes by overseeing documentation submission to regulatory agencies; provide audit oversight to guarantee consistency and legal conformity; maintain compliance with all relevant laws and guidelines affecting nursing practice.
• Provide coaching and guidance to Clinical Services Specialists, Clinical Educators, Head Nurses, and preceptors/mentors while fostering a collaborative team environment focused on continuous improvement.

What you bring:

To excel as Country Nursing Lead you will bring extensive experience from senior roles within renal nursing environments ideally underpinned by formal qualifications at Bachelor’s or Master’s level. Your background should reflect hands-on involvement in quality management projects where you have successfully driven improvements across complex healthcare settings. A deep understanding of regulatory frameworks governing clinical practice is crucial—as is familiarity with accreditation standards relevant to Malaysian healthcare providers. Your proven track record should include mentoring multidisciplinary teams through change management processes while upholding high standards of professionalism. Exceptional communication skills both verbal and written will enable you to articulate complex concepts clearly whether addressing frontline staff or executive stakeholders. You are adept at analysing data trends using digital tools like MS Excel—and translating insights into actionable strategies that enhance patient outcomes. Above all else your empathetic approach ensures that every interaction builds trust among patients families peers—and supports a culture rooted in kindness mutual respect shared achievement.

• Bachelor’s or Master’s degree in Nursing is preferred; individuals with substantial experience leading quality improvement programmes are encouraged to apply as this will be considered an added advantage.
• At least five years’ experience in a senior nursing position within renal care settings coupled with three to five years’ progressive exposure to quality management or improvement roles within healthcare facilities.
• Familiarity with clinic accreditation processes alongside strong knowledge of regulatory requirements such as CKAPS is essential for success in this role.
• Demonstrated ability to approach sensitive quality issues tactfully while maintaining diplomacy when engaging staff at all levels.
• Outstanding oral and written communication skills are required along with excellent organisational abilities for effective data collection, analysis, presentation and use of spreadsheets such as MS Excel for quality-related data management.
• Proven commitment to core values including service excellence, integrity, teamwork, accountability, fulfilment and fun with capacity to model these behaviours positively every day.
• Passion for delivering high-quality care through continuous improvement processes supported by sound judgement and interpersonal skills.
• Experience supervising diverse teams: motivating colleagues appropriately; delegating tasks effectively; developing talent for ongoing enhancement of service delivery.
• Ability to maximise available resources efficiently towards achieving key metrics while performing root cause analyses and leading subsequent action planning initiatives.
• Empathy towards patients combined with respect for colleagues from varied backgrounds demonstrated through considerate communication style that fosters inclusivity.

What sets this company apart:

This organisation stands out as one of Malaysia’s most respected healthcare providers enowned for its unwavering dedication to service excellence integrity teamwork accountability fulfilment and fun. With a strong emphasis on continuous learning they offer flexible working opportunities designed around your personal growth ambitions alongside generous support for ongoing training initiatives. The company’s inclusive ethos ensures every voice is valued regardless of background or experience level creating an environment where collaboration flourishes innovation is celebrated and everyone feels empowered to contribute meaningfully towards shared goals. Their commitment extends beyond patient care into nurturing their people: providing access to advanced resources expert mentorship networks and clear pathways for career progression within an ever-evolving sector. By joining this team you become part of a community united by compassion resilience and a shared vision for transforming lives through exceptional healthcare delivery.

What's next:

If you are ready to make a lasting impact on patient care standards while advancing your own professional journey we encourage you to take the next step today!

Apply today by clicking on the link provided your future as Country Nursing Lead awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C