Head of Technical Services (APAC)

Our client is a global leader in healthcare, with products and therapies found in almost every hospital worldwide. They are looking for a Head of Technical Services for the Greater Asia region. This role is not just about managing technical services; it's about saving and sustaining lives. You will be part of an organization that values happiness, success, and mutual inspiration. Your work will have a positive impact on millions of patients around the world.

What you'll do:

As the Head of Technical Services (APAC), you will be responsible for overseeing the Technical Service field organization supporting the Greater Asia cluster. Your role will involve managing the TS P&L, cost and capital investment plan, ensuring compliance with company requirements, delivering on agreed service levels, driving TS sales growth, providing service, training, consultancy to ensure optimal device performance, safe delivery of care, seamless customer support, enabling productivity gains in a cost-conscious environment. You will also coordinate with EMEA and APAC service marketing and commercial organizations to identify commercial opportunities for digital solutions.

• Manage the field service organization and repair center ensuring compliance to service requirements
• Improve the TS sales process, ensuring accountability for revenue
• Drive regional commercial initiatives to boost sales of digital solutions and technical services
• Identify leads and opportunities within the large installed base
• Responsible for creating and maintaining service catalog and pricing strategy
• Support Service Launch Readiness and Excellence by partnering with local service, commercial teams & distributors
• Partner with Service and Commercial Leadership to evaluate profitability of existing and new service offers
• Active contributor on the Technical Service & Greater Asia Leadership Team

What you bring:

As the Head of Technical Services (APAC), you bring a wealth of experience from a multinational medical devices organization. You have proven skills in managing service organizations/enterprises and a solid understanding of commercial requirements, market trends, financial data, and customer needs. Your critical thinking and problem-solving attitude make you an asset to our team. You are a change agent focusing on continuous process improvement & quality/compliance.

• Bachelor’s Degree or equivalent
• 15 years experience in a multinational medical devices organization
• Previous experience in management of service organizations/enterprises
• Proven finance knowledge (P/L, budget, cost controls etc.)
• Solid ability to understand commercial requirements, market trends, financial data, customer needs
• Critical thinking & problem-solving attitude

What sets this company apart:

Our client is deeply connected by their mission to save and sustain lives. Their products and therapies are found in almost every hospital worldwide. For over 85 years, they have pioneered significant medical innovations that transform healthcare. They create a place where employees are happy, successful and inspire each other. This is where you can do your best work.

What's next:

Ready to make a real difference? Apply now!

Apply Today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C