Retail Operations Manager (Johor)

Exciting opportunity for a Retail Operations Manager to join a well-established retailer in Johor. You’ll oversee area managers and store teams, drive KPIs, support expansion, and ensure operational excellence. Ideal for someone passionate about retail, team development, and delivering results across multiple locations.

What you'll do:

As a Retail Operations Manager based in Johor, you will play an instrumental role in ensuring that each store under your supervision operates efficiently while delivering excellent customer experiences. Your focus will be on collaborating with area managers to set clear targets and support their achievement through regular coaching sessions. By leveraging your analytical skills, you will identify areas for improvement in sales performance and work closely with cross-functional teams to implement impactful solutions. Your commitment to people development will help foster a motivated workforce ready to embrace new challenges as the business expands. Regular visits to stores will allow you to maintain high standards of compliance and presentation while providing hands-on support where needed. Through your efforts in strategic planning and execution of marketing initiatives at the local level, you will contribute significantly to the continued growth of the retail network.

• Oversee daily operations of all assigned retail stores within the Johor region to ensure smooth functioning and adherence to company standards.
• Collaborate with area managers to set clear objectives, monitor progress against key performance indicators, and provide guidance for continuous improvement.
• Coach and support sales teams by sharing best practices, offering constructive feedback, and nurturing an inclusive environment that encourages personal growth.
• Drive profitability by analysing sales data, identifying trends or opportunities for improvement, and implementing effective business strategies.
• Support store expansion plans by coordinating resources, preparing presentations for stakeholders, and ensuring new locations meet operational requirements.
• Liaise with key departments such as marketing, HR, and supply chain to align business improvement strategies with overall organisational goals.
• Implement strategic marketing plans at the store level to enhance brand visibility and attract new customers while retaining loyal shoppers.
• Conduct regular store visits throughout the region to assess compliance with policies, evaluate merchandising standards, and address any operational challenges promptly.
• Lead people management initiatives including recruitment, training, performance reviews, and succession planning to build a dependable team.
• Prepare detailed business analysis reports and present findings to senior management to inform decision-making processes.

What you bring:

• Demonstrated experience managing multi-site retail operations with responsibility for achieving operational objectives across several locations.
• Proven ability to collaborate effectively with area managers and diverse teams while maintaining open lines of communication.
• Strong background in coaching sales teams by providing empathetic guidance that supports both individual development and collective success.
• Expertise in analysing complex business data sets to identify actionable insights that drive profitability improvements.
• Experience supporting store expansion projects from initial planning through successful launch phases.
• Excellent interpersonal skills enabling you to liaise confidently with internal departments such as marketing or HR for integrated business solutions.
• Track record of implementing strategic marketing plans tailored for regional markets within a retail context.
• Ability to conduct thorough site visits focused on compliance checks, merchandising standards assessment, and operational troubleshooting.
• Comprehensive understanding of people management practices including recruitment processes, training delivery methods, performance evaluation techniques, and succession planning frameworks.
• Advanced written and verbal communication abilities suitable for preparing detailed reports or delivering persuasive presentations.

What sets this company apart:

This organisation stands out as a trusted name within the retail sector thanks to its unwavering commitment to quality service delivery across all locations. The company places great emphasis on professional growth by offering ongoing training opportunities designed to help individuals reach their full potential within the business.

What's next:

If you are ready to take on a rewarding challenge where your expertise can shape the future of retail operations in Johor, we encourage you to apply now!

Apply today by clicking on the link provided – don’t miss out on this fantastic opportunity!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C