Operations Manager (New Lifestyle Brand)

A newly created Operations Manager role has just been made available with a new international lifestyle brand coming into Malaysia. This is a pioneer role to set up the brand here and be part of their ambitious growth plan.

A unique opportunity has arisen for an Operations Manager to play a pivotal role in the expansion of a leading retail brand within Malaysia. This newly created position is designed for someone who thrives on building processes from the ground up, enjoys collaborating with diverse teams, and is passionate about delivering exceptional customer experiences. As the business embarks on its next phase of growth, you will be at the forefront of launching new stores, establishing robust operational frameworks, and ensuring that each location not only meets but exceeds performance targets. The organisation is committed to fostering a supportive and inclusive environment where your ideas are valued and your professional development is prioritised. Flexible working opportunities and a culture that encourages knowledge sharing make this an ideal setting for those looking to make a meaningful impact while advancing their career.

• Be part of a significant business expansion journey in Malaysia, taking ownership of new store launches and operational set-up from day one.
• Enjoy flexible working opportunities and a collaborative team environment that values your input and supports your professional growth.
• Work in a role where your ability to nurture teams, implement effective processes, and drive results will directly contribute to the success of each store opening.

What you'll do:

As an Operations Manager, you will be entrusted with the exciting responsibility of driving the successful expansion of retail operations throughout Malaysia. Your days will be filled with variety as you coordinate new store openings—working closely with internal teams to ensure every detail is meticulously planned and executed. You will take pride in developing clear SOPs that empower staff members to deliver consistent service while adapting best practices to suit local preferences. By supporting recruitment efforts and providing ongoing training, you will help build cohesive teams that share your commitment to excellence. Your analytical skills will come into play as you monitor key performance indicators, identify opportunities for improvement, and implement changes that elevate both efficiency and customer satisfaction. Through your dedication to nurturing relationships across departments and responding thoughtfully to operational challenges, you will create an environment where both employees and customers feel valued.

• Oversee the end-to-end process of opening new retail stores across Malaysia, ensuring all locations are launched smoothly and efficiently.
• Develop, document, and implement comprehensive standard operating procedures (SOPs) tailored to local market needs while aligning with broader organisational standards.
• Collaborate closely with cross-functional teams including marketing, merchandising, HR, and finance to ensure seamless store operations from pre-opening through ongoing management.
• Monitor daily store activities to guarantee compliance with company policies, health and safety regulations, and quality standards.
• Lead recruitment, onboarding, training, and ongoing support for store staff to foster a dependable and high-performing team culture.
• Establish clear performance metrics for each store and work collaboratively with store managers to achieve sales targets and operational goals.
• Identify areas for process improvement by analysing operational data and customer feedback, then implement solutions that enhance efficiency and service quality.
• Act as the primary point of contact for resolving operational challenges quickly and empathetically, ensuring minimal disruption to business activities.
• Support inventory management processes by coordinating with supply chain partners to maintain optimal stock levels without overstocking or shortages.
• Champion a positive customer experience by nurturing a warm and welcoming atmosphere in every store location.

What you bring:

To excel as an Operations Manager in this expanding retail environment, you will bring hands-on experience in orchestrating multi-site operations—ideally within fast-growing consumer-facing businesses. Your background should include designing practical SOPs that streamline workflows while accommodating local nuances. You are known for your ability to connect with people from all walks of life; whether guiding new hires through onboarding or collaborating with senior stakeholders on strategic projects. Your organisational strengths enable you to juggle competing priorities without losing sight of important details. You have demonstrated success in helping teams reach ambitious goals by providing encouragement, constructive feedback, and clear direction. Analytical thinking comes naturally to you; you use insights from data as well as direct feedback from colleagues or customers to refine processes continually. Above all else, your warmth, empathy, and commitment to shared success set you apart as someone who inspires trust within any team.

• Proven experience managing multi-site retail operations or similar environments where process implementation was essential for success.
• Demonstrated ability to develop detailed standard operating procedures (SOPs) that improve consistency and efficiency across multiple locations.
• Strong interpersonal skills with a talent for nurturing collaborative relationships among diverse teams at all levels of the organisation.
• Experience overseeing new store openings or large-scale project rollouts within the retail sector or related industries.
• Excellent organisational abilities with keen attention to detail when planning complex tasks such as recruitment drives or inventory management initiatives.
• A track record of achieving or exceeding sales targets through thoughtful goal-setting, coaching, and performance monitoring.
• Empathy-driven approach to problem-solving that ensures swift resolution of operational issues while maintaining team morale.
• Comfortable using data analytics tools or reporting systems to inform decision-making around process improvements or resource allocation.
• Commitment to fostering an inclusive workplace culture where everyone feels supported in their personal development journey.

What sets this company apart:

This organisation stands out as a leader in the retail industry thanks to its unwavering focus on employee wellbeing, professional development opportunities, and commitment to creating an inclusive workplace culture. With ambitious plans for expansion across Malaysia, now is an especially exciting time to join; you will have the chance not only to shape how new stores operate but also influence broader company strategy during this period of transformation. The company’s reputation for valuing diverse perspectives means your voice will always be heard—and your contributions recognised—as part of a supportive network dedicated to collective achievement.

What's next:

If you are ready to take on a rewarding challenge where your expertise can truly make a difference in shaping the future of retail operations across Malaysia, this is your moment!

Apply today by clicking on the link below—your next great career adventure awaits.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C