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Client Services Analyst (Banking / Finance)

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A leading global provider of post-trade processing solutions is seeking a Client Services Analyst to join their dedicated team in Penang. This is an exceptional opportunity for you to play a pivotal role in supporting regional clients, ensuring they receive the highest standard of service and derive maximum value from industry-leading financial technology.

You will be part of a collaborative, quality-focused group that values knowledge sharing, teamwork, and continuous improvement. The organisation offers a flat structure where your voice matters, and you will have the chance to work closely with colleagues across the globe, contributing to both client success and internal process enhancements. If you are passionate about delivering outstanding customer experiences, enjoy working in a supportive environment, and are eager to develop your skills within the financial services sector, this role provides the perfect platform for your growth.

  • Join a globally recognised leader in post-trade processing and support a diverse portfolio of regional clients across all asset classes, ensuring they benefit fully from advanced financial technology solutions.
  • Be part of a collaborative and knowledgeable team that prioritises group achievement over individual output, fostering an inclusive culture where information sharing and mutual support are at the heart of daily operations.
  • Enjoy flexible working opportunities and ongoing training as you contribute to process improvements, participate in pre-sales activities, and help shape the future of client services within a dynamic international environment.

What you'll do:

As a Client Services Analyst based in Penang, you will immerse yourself in every aspect of client engagement—from onboarding new users to providing ongoing support that ensures each client receives optimal value from sophisticated post-trade solutions. Your day will involve responding thoughtfully to client queries after thorough research, conducting engaging training sessions tailored to user needs, and building lasting relationships through regular check-ins. You will collaborate with colleagues worldwide to share insights and best practices while also taking part in pre-sales activities that showcase the benefits of these innovative platforms. By participating in quality assurance testing for new features or updates, you will help maintain the high standards expected by clients. Your commitment to continuous learning will keep you informed about evolving products so you can offer dependable guidance at every stage of the client journey.

  • Coordinate end-to-end client relationship management and service delivery for regional subscribers using advanced post-trade processing platforms.
  • Provide comprehensive day-to-day support to clients, ensuring their queries are addressed with high-quality information and timely responses.
  • Deliver tailored training sessions and proactive support to ensure clients maximise their use of available services and features.
  • Develop strong interpersonal connections with customers by offering clear, professional communication through calls, emails, meetings, and on-site visits as needed.
  • Take accountability for the overall health and satisfaction of assigned clients by monitoring usage patterns and proactively identifying areas for added value.
  • Collaborate closely with global colleagues in the Client Relationship and Services team as well as Product Managers, Business Development professionals, and technical teams to deliver seamless client experiences.
  • Participate actively in pre-sales activities such as presentations, demonstrations, trials, pilots, and training sessions for prospective clients.
  • Contribute to testing new functionalities or system fixes by participating in quality assurance processes alongside development teams.
  • Support ongoing process improvement initiatives aimed at increasing automation and efficiency within client services operations.
  • Maintain up-to-date knowledge of products and services through self-directed learning and participation in internal training programmes.

What you bring:

To excel as a Client Services Analyst, your background should include solid academic credentials—ideally with specialisation in banking or finance—and practical experience gained from roles supporting back or middle office operations. Your proven track record in customer-facing environments will enable you to build rapport easily with clients while addressing their needs thoughtfully. Strong communication abilities are vital as you interact with stakeholders from various backgrounds; any additional language skills will further enhance your effectiveness. A collaborative mindset is crucial since success is measured at the group level rather than individually. Your enthusiasm for learning new systems quickly will allow you to stay current with product developments while basic coding familiarity may open doors for deeper involvement in technical projects. Above all else, your dependability and commitment to delivering considerate service will set you apart.

  • Bachelor’s degree—preferably in Banking or Finance—demonstrating foundational understanding of financial markets and instruments relevant to post-trade processing.
  • At least two years’ experience working within back or middle office functions in financial institutions, providing valuable insight into operational workflows.
  • Previous exposure to collateral management or hands-on experience with triResolve systems would be highly advantageous for this position.
  • Exceptional verbal and written communication skills in English are essential for effective collaboration with both clients and internal teams across regions.
  • Proficiency in additional languages such as Japanese, Bahasa Indonesian or Korean would be considered a significant asset when supporting diverse client bases.
  • Demonstrated ability to work collaboratively within teams that value shared goals over individual achievements; willingness to contribute knowledge openly for group success.
  • A positive attitude towards learning new concepts quickly; self-motivation is key when keeping pace with evolving technologies and processes.
  • Basic coding knowledge would be beneficial for understanding technical aspects of product offerings or contributing to process automation initiatives.

What sets this company apart:

This organisation stands out as a true market leader within derivatives post-trade processing by combining decades of expertise from several renowned businesses into one unified platform. Their approach centres on innovation—not just through technology but also through how they nurture talent internally. Employees benefit from a flat organisational structure where everyone’s contributions are valued equally; this fosters an atmosphere of openness where ideas flow freely between teams regardless of seniority or location. The company’s commitment to quality-first service means staff are empowered with ample time for research before responding to queries—ensuring accuracy takes precedence over speed alone. Regular opportunities for professional development abound thanks to ongoing training initiatives designed around employee growth. With a focus on group achievement rather than individual competition, staff enjoy a genuinely supportive environment where collaboration is celebrated daily. Working here means joining an established global network that continues shaping the future of financial market infrastructure while championing flexibility and inclusivity throughout its workforce.

What's next:

If you are ready to take your career forward by joining an inclusive team dedicated to delivering exceptional client experiences within global financial markets, this is your moment!

Apply today by clicking on the link provided—your next rewarding challenge awaits.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

Contract Type: Perm

Specialism: General Management

Focus: Customer Relationship Management

Industry: Call Centre and Customer Service

Salary: Market Aligned

Workplace Type: Hybrid

Experience Level: Entry Level

Language: English - Professional working

Location: Penang

Job Reference: 1I0V5C-6E2B1E36

Date posted: 4 August 2025

Consultant: Agnes Ng