Senior Supplier Quality Engineer

A manufacturing and production industry is seeking a Senior Supplier Quality Engineer to join their Global Quality Service Supplier team in Penang.

This hybrid role offers the opportunity to work with a diverse network of professionals across Purchasing, Supplier Engineering, R&D, and Business Units, focusing on supplier selection, process optimisation, and technical support. You will play a pivotal part in ensuring service suppliers meet rigorous quality standards, contributing to the development and improvement of supplier management policies and procedures. With flexible working arrangements requiring at least 50% onsite presence, this position provides an engaging environment where your expertise in quality assurance and vendor relationships will be highly valued. The organisation is committed to fostering a supportive culture that encourages professional growth through training opportunities and generous pension contributions.

• Join a globally recognised team dedicated to maintaining high standards within the service supplier supply chain, including areas such as Sterilization, Calibration, Labs, Logistics, and Non-Device software.
• Enjoy flexible working opportunities with a hybrid schedule that balances onsite collaboration and remote work, supporting your work-life balance while enabling you to make meaningful contributions.
• Benefit from ongoing training opportunities and generous pension contributions as part of a supportive workplace that values your professional development and wellbeing.

What you'll do:

As a Senior Supplier Quality Engineer based in Penang, you will be immersed in a collaborative environment where your role centres around ensuring service suppliers adhere to stringent quality standards. Your day-to-day responsibilities will involve representing quality interests across multidisciplinary teams, managing vendor relationships with sensitivity and professionalism, supporting investigations into quality issues alongside procurement and business units, educating vendors on system requirements, and guiding internal departments through supplier management processes. You will take ownership of corrective actions requests (SCARs), participate in CAPA teams addressing non-conformances, contribute actively to policy development for supplier management practices, lead audits of service suppliers while interfacing with auditors during internal/external reviews, manage the approved vendor list for service suppliers, and drive material value improvement projects across the supply chain. Success in this role requires you to be dependable in resolving issues collaboratively while nurturing positive relationships with both internal stakeholders and external partners.

• Represent Quality on cross-functional teams comprising representatives from Purchasing, Supplier Quality, Supplier Engineering, R&D, and Business Units to ensure alignment on supplier requirements.
• Demonstrate skills in managing vendor relationships and understanding vendor requirements for Commodity and Category Management within the supply chain.
• Support investigations into quality issues by collaborating with Quality, Procurement, and Business Units to resolve concerns efficiently and effectively.
• Educate vendors on organisational Quality System requirements to ensure compliance and foster strong partnerships.
• Work closely with Procurement, Global Sourcing, internal departments (such as calibration, labelling, warehousing/logistics, labs), and project teams to verify that service suppliers consistently meet established standards.
• Ensure that Supplier Corrective Actions Requests (SCARs) are identified promptly, implemented thoroughly, and completed successfully to maintain high-quality outcomes.
• Provide guidance to internal departments in applying Supplier Management requirements for continuous improvement.
• Own Service Related CAPAs or participate actively in CAPA Teams to address non-conformances within the supply chain.
• Contribute to the development, maintenance, and enhancement of Supplier Management Policies and Procedures for robust governance.
• Lead Service Supplier Audits and participate in Internal/External audit support activities while interfacing directly with auditors to uphold compliance.
• Manage the Approved Vendor List (AVL) for Service Suppliers to ensure only qualified partners are engaged.
• Identify, support, and lead Material Value Improvement Projects (VIPs) throughout the supply chain for cost-effective solutions.

What you bring:

To excel as a Senior Supplier Quality Engineer in Penang, you will bring proven experience from manufacturing or service provider environments where quality assurance was central to your responsibilities. Your educational background in engineering or technology equips you with technical acumen necessary for navigating complex supplier networks. You possess strong interpersonal skills that enable you to communicate clearly with vendors as well as internal teams—building cooperative relationships rooted in trust. Your familiarity with medical device industry regulations ensures you understand the nuances of compliance required by ISO 9001 & ISO 13485 standards; your audit leadership experience further strengthens this capability. You are adept at root cause investigation processes which allow you to resolve issues compassionately while supporting continuous improvement efforts. Your ability to travel reflects your commitment to supporting global operations; proficiency in Mandarin enhances your effectiveness when engaging stakeholders across diverse regions. Additional expertise such as knowledge of sterilisation types or ISO 17025 audits further distinguishes you as an ideal candidate who can contribute meaningfully across multiple facets of supplier management.

• Bachelor of Science Degree in Engineering/Technology or related discipline is required for foundational technical knowledge.
• At least seven years’ experience in a manufacturing or service provider environment with direct exposure to quality assurance processes is essential for effective performance.
• Excellent communication and presentation skills are necessary for building trustful relationships with vendors and internal teams.
• Experience within the medical device industry is vital for understanding regulatory requirements specific to this sector.
• Comprehensive knowledge of ISO 9001 & ISO 13485 standards along with proven experience leading audits ensures compliance across all supplier activities.
• Working familiarity with Root Cause Investigation processes and tools enables you to address non-conformances empathetically and thoroughly.
• Ability to travel up to 25% domestically or internationally demonstrates flexibility in supporting global operations when needed.
• Proficiency in Mandarin is required for effective communication with key stakeholders across the supply chain.
• High-level knowledge of sterilisation types is preferred for specialised supplier oversight.
• Experience with ISO 17025 standard audits adds value by broadening your compliance expertise.
• Background in Supplier Control/Management activities is advantageous for driving continuous improvement initiatives.

What sets this company apart:

This organisation stands out as a global leader renowned for its commitment to excellence within the medical device industry. Employees benefit from flexible working opportunities that promote work-life balance through hybrid schedules tailored around individual needs. The company invests generously in training programmes designed to nurture professional growth—ensuring you remain knowledgeable about evolving industry standards while advancing your career. Generous pension contributions reflect their dedication towards long-term employee wellbeing. The workplace culture is inclusive and supportive; colleagues collaborate closely across departments creating an environment where every voice is valued. By joining this team you become part of a network that prioritises dependability, empathy, shared success—and fosters an atmosphere where your contributions are recognised both professionally and personally.

What's next:

If you are ready to share your expertise within a collaborative environment that values your growth—apply now!

Apply today by clicking on the link provided or email me at jackelyn.wong@robertwalters.com to discuss this new opportunity!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C