Technical Support Engineer

An outstanding opportunity has emerged to join a globally recognized pioneer in advanced industrial automation and intelligent robotics solutions. Backed by Europe engineering heritage and rapid APAC expansion, the organization delivers cutting-edge smart manufacturing systems to premier automotive, electronics, and general industrial accounts worldwide.

Key Responsibilities

• On-Site Field Service & Diagnostics: Serve as the first-line technical specialist for scheduled preventive maintenance, emergency breakdown troubleshooting, and system health checks across industrial robotic installations.

• Cross-Border Technical Alignment: Partner closely with APAC Technical Centers to diagnose root-cause system anomalies, translate complex operational issues, and implement permanent engineering counter-measures.

• Commercial Value Discovery: Act as a trusted technical advisor to plant managers and automation leads. Identify on-site technical gaps, recommending firmware updates, spare-part replacements, cycle-time optimizations, and automation retrofits that generate qualified commercial leads.

• Site Safety & Equipment Integrity: Execute on-site safety risk assessments prior to intervention, strictly complying with machinery safety standards, Lockout/Tagout (LOTO) procedures, and client site protocols.

• Technical Reporting: Deliver clear, detailed service intervention logs, failure analysis reports, and customer feedback summaries to both local service management and regional headquarters.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C