Service Engineer (PCB Manufacturing Equipment)

A leading international provider of high-precision equipment for the printed circuit board (PCB) industry is seeking a Service Engineer to join their expanding service team in Penang.

This role offers you the opportunity to work with cutting-edge CNC-controlled manufacturing systems, including drill, rout, laser drill/direct imaging (DI), and automation equipment, serving customers across Malaysia and Singapore. You will be part of a knowledgeable and supportive network that values collaboration, training, and long-term career growth. The organisation is renowned for its commitment to precision and passion, offering a flat hierarchy within a young and dynamic team. With comprehensive health insurance coverage, regional exposure, and both internal and external training programmes in Asia and Germany, this position provides an excellent platform for professional development. If you are enthusiastic about technology, eager to share your expertise, and committed to delivering outstanding customer support, this is your chance to make a meaningful impact in the electronics manufacturing sector.

• Join a collaborative service team with regional exposure across Southeast Asia, supporting advanced PCB manufacturing equipment at customer sites in Malaysia and Singapore.
• Benefit from extensive training opportunities both locally and internationally, including hands-on sessions in Asia and Germany, ensuring continuous skill development and knowledge sharing.
• Enjoy a supportive leadership environment with a flat hierarchy that encourages open communication, teamwork, and long-term career progression within a globally recognised organisation.

What you'll do:

As a Service Engineer for PCB Manufacturing Equipment based in Penang, you will play an integral role in ensuring the seamless operation of advanced manufacturing systems at client sites throughout Malaysia and Singapore. Your day-to-day responsibilities will involve installing new machinery, optimising existing setups for maximum efficiency, diagnosing intricate technical issues across multiple disciplines—including mechanical, electrical, pneumatic, software, and optical systems—and performing both preventive and corrective maintenance tasks. You will also conduct machine commissioning processes such as calibration and validation while delivering tailored training sessions to customers on safe operation and maintenance procedures. By providing prompt technical support services and collaborating closely with the Service Manager on challenging service requests or problem resolutions, you will help maintain high standards of productivity and reliability for all deployed equipment. Success in this role requires meticulous attention to detail when documenting service activities as well as a strong commitment to customer satisfaction through effective communication and teamwork.

• Install, commission, and optimise sophisticated PCB manufacturing equipment such as CNC Drill & Rout machines, Laser Drill systems, Direct Imaging (DI) systems, and related automation solutions at customer locations.
• Diagnose complex mechanical, electrical, pneumatic, software, and optical system issues using analytical skills to ensure rapid resolution and minimal downtime for clients.
• Perform preventive maintenance activities on all assigned equipment to maintain optimal performance levels and reliability throughout the operational lifecycle.
• Conduct corrective maintenance tasks by repairing or replacing defective parts, assemblies, or machine components as required by technical specifications.
• Carry out machine commissioning procedures including calibration and performance validation to guarantee compliance with quality standards.
• Deliver comprehensive customer training sessions covering machine operation, maintenance routines, safety protocols, and best practices for efficient use of equipment.
• Provide responsive technical support services to customers in Malaysia and Singapore by addressing service requests promptly and professionally.
• Ensure all machines operate at peak productivity by monitoring performance metrics and implementing improvements where necessary.
• Support the Service Manager in handling service requests as well as resolving technical problems through collaborative efforts with other team members.
• Maintain accurate documentation of service activities including installation reports, maintenance logs, troubleshooting records, and customer feedback.

What you bring:

The ideal candidate for the Service Engineer for PCB Manufacturing Equipment role brings a blend of academic qualifications—such as degrees in engineering disciplines—and practical experience gained from field service positions involving complex machinery installations or maintenance. Your familiarity with CNC systems or PCB manufacturing technologies enables you to address technical challenges confidently while supporting continuous improvement initiatives. Whether you have worked extensively with drill/rout systems or possess knowledge of laser technology and optical inspection methods, your broad skill set equips you to handle diverse troubleshooting scenarios effectively. Fresh graduates who demonstrate enthusiasm for learning new technologies are welcomed into this inclusive environment where ongoing training fosters professional growth. Your interpersonal skills facilitate clear communication during customer engagements while your fluency in multiple languages enhances accessibility across different regions. Organisational abilities help you balance competing priorities independently while your commitment to dependable service delivery strengthens client trust.

• Degree in Mechanical Engineering, Mechatronics Engineering, Electrical Engineering or equivalent practical experience is essential for understanding complex machinery.
• 2-5 years of proven experience in field service roles involving equipment maintenance, machine installation or technical support within industrial environments.
• Hands-on familiarity with CNC machine tools or PCB manufacturing equipment is highly preferred for immediate contribution to the team’s objectives.
• Experience working with Drill/Rout systems or Laser Drill / Direct Imaging (DI) systems enhances your ability to troubleshoot specialised machinery.
• Knowledge of optical inspection systems or industrial automation equipment supports broader technical problem-solving capabilities.
• Fresh graduates demonstrating strong technical aptitude coupled with willingness to travel are encouraged to apply for entry-level opportunities within the team.
• Excellent analytical skills enable you to diagnose multifaceted system issues efficiently while maintaining high standards of accuracy.
• Good communication abilities paired with customer-facing experience foster positive relationships during onsite visits or remote support interactions.
• Fluency in English and Bahasa Malaysia is required; proficiency in Mandarin is considered an added advantage for engaging diverse clientele.
• Self-motivation combined with organisational skills allows you to manage multiple assignments independently while meeting deadlines consistently.
• Possession of a valid driving licence along with own transportation ensures reliable access to various customer locations across Malaysia and Singapore.

What sets this company apart:

This organisation stands out as an international leader in high-precision manufacturing solutions for the electronics industry. Employees benefit from a flat hierarchy that promotes open dialogue between team members regardless of seniority—creating an atmosphere where ideas are shared freely and collaboration thrives. The company invests heavily in employee development through structured internal training programmes as well as external courses held across Asia and Germany. Health insurance coverage provides peace of mind while regional exposure offers unique opportunities to expand your professional network within Southeast Asia’s vibrant market. The supportive leadership style ensures every individual feels valued as part of a communal effort towards excellence; long-term career prospects are nurtured through mentorship initiatives that encourage personal growth alongside organisational success. Working here means joining a knowledgeable team dedicated not only to technological advancement but also to fostering an inclusive workplace culture where everyone’s contributions matter.

What's next:

If you are ready to take your expertise further within a collaborative environment that values growth leadership and regional exposure—apply now!

Apply today by clicking on the link provided or email me at TengHong.Khoo@robertwalters.com.my to discuss this new opportunity!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C