Service Engineer

A leading global organisation is seeking a Service Engineer (Equipments Industry) to join their Penang-based team, offering you the chance to make a meaningful impact in Malaysia’s thriving water quality sector. This role provides an exceptional opportunity for you to work with cutting-edge technologies that safeguard vital resources and support communities.

You will be part of a supportive network where open communication, wellness, and continuous improvement are at the heart of everything they do. The company is deeply committed to diversity and inclusion, ensuring every team member feels valued and respected. If you are passionate about technical excellence, customer care, and making a positive difference, this is your chance to grow your career in an environment that celebrates collaboration and personal development.

• Join a globally recognised leader dedicated to creating enduring positive impact through essential technologies and trusted customer relationships.
• Be part of a collaborative team culture focused on wellness, open communication, and continuous improvement, where your contributions truly matter.
• Enjoy flexible working opportunities and ongoing training designed to help you develop your skills while supporting the region’s most visible and promising market.

What you'll do:

As a Service Engineer (Equipments Industry) based in Penang, you will play an integral role in shaping business operations within one of Malaysia’s most dynamic regions. Your day-to-day responsibilities will involve providing expert technical support for a diverse range of equipment used in water quality management. You will interact directly with customers to resolve issues swiftly while maintaining strong relationships built on empathy and trust. By participating in training sessions, supporting marketing initiatives, and contributing ideas for continuous improvement, you will help drive both operational excellence and customer satisfaction. Success in this position means being responsive to client needs, collaborating effectively with your team, and consistently upholding the organisation’s commitment to safeguarding vital resources.

• Manage service support for assigned accounts by delivering high levels of customer satisfaction and meeting service revenue targets through dependable solutions.
• Follow established ISO work instructions to perform repair, calibration, certification, and preventative maintenance services for all equipment brands within the portfolio.
• Respond promptly to customer support calls within your designated territory, ensuring issues are resolved efficiently and empathetically.
• Develop new customer service or product agreements as needed, fostering long-term relationships built on trust and reliability.
• Provide instrument operation training to customers when required, sharing knowledge in a considerate and approachable manner.
• Support Sales and Marketing activities such as trials, demonstrations, exhibitions, and other events that promote products and services.
• Contribute thoughtfully to strategies aimed at building the reputation of the manufacturer as a provider of outstanding technical and service support.
• Diagnose system failures accurately and determine cost-effective solutions that prioritise customer needs and resource stewardship.
• Collaborate closely with colleagues across departments to ensure seamless service delivery and uphold the highest standards of safety and quality.

What you bring:

Your proven experience as a Service Engineer (Equipments Industry) or similar technical role will enable you to excel in this position. You bring not only strong technical expertise but also genuine enthusiasm for learning new concepts and sharing knowledge with others. Your interpersonal skills allow you to build rapport easily with customers while responding sensitively to their needs. You are comfortable working independently yet thrive when collaborating within a supportive team environment. With your background in electronics or chemical engineering—and your readiness to travel—you are well-equipped to handle complex challenges while maintaining high standards of safety and quality. Your commitment to inclusivity ensures that everyone feels welcome as you contribute positively both inside the organisation and out in the community.

• At least 3 years’ experience working within the equipments industry or a similar technical field where dependability is paramount.
• A valid driving licence with proven ability to travel on short notice as required by service demands.
• Diploma or degree in electronics, electrical engineering, chemistry, chemical engineering or related discipline demonstrating solid foundational knowledge.
• Eagerness to learn new skills quickly with a positive attitude towards ongoing professional development.
• Excellent interpersonal skills enabling you to interact warmly with customers from diverse backgrounds.
• Ability to work independently while prioritising tasks thoughtfully according to urgency and importance.
• Willingness to collaborate with colleagues across functions for shared success in achieving organisational goals.
• Commitment to upholding safety standards during all service activities for the benefit of clients and team members alike.
• Sensitivity towards cultural differences with an inclusive approach that values every individual’s contribution.

What sets this company apart:

This organisation stands out as a global leader dedicated to making an enduring positive impact on society by safeguarding vital resources through advanced technology solutions. With over 16,000 associates worldwide operating across more than 300 locations, they foster an environment where diversity is celebrated and every voice matters. Their commitment goes beyond words: diversity and inclusion are woven into their core values, ensuring equal opportunities for all regardless of background or identity. Employees benefit from flexible working arrangements tailored for wellbeing alongside robust training programmes designed for personal growth. The company’s legacy of innovation is matched by its deep sense of responsibility towards customers—building trust through reliable products and compassionate service. Joining this team means becoming part of a purpose-driven network united by the goal of creating safer, cleaner communities for generations to come.

What's next:

If you are ready to take the next step in your career while making a real difference in Malaysia’s water quality sector, we encourage you to apply now!

Apply today by clicking on the link provided—your journey towards joining a supportive global network starts here.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C