Customer Solutions Manager (Food Ingredients)

A leading player in the food ingredients sector is seeking a Customer Solutions Manager to join their team in the Klang Valley. This is an exceptional opportunity for you to immerse yourself in a role that blends technical expertise with meaningful client engagement, all within a supportive and forward-thinking organisation. You will be at the forefront of delivering tailored ingredient solutions, working closely with customers to ensure their needs are met.

What you'll do:

As a Customer Solutions Manager – Food Ingredients based in Klang Valley, you will play a pivotal role in bridging technical expertise with customer-centric service. Your day-to-day responsibilities will see you engaging directly with clients—both on-site at their facilities and remotely—to understand their unique challenges within food production environments. By leveraging your knowledge of food ingredients applications, you will develop bespoke solutions that address complex technical issues while also supporting broader business objectives. Collaboration is central to this position; you will work alongside R&D specialists to validate new products, partner with Quality Assurance professionals to uphold rigorous standards, and assist Sales colleagues in identifying fresh commercial opportunities. Your ability to prepare comprehensive presentations and articulate technical findings ensures that all stakeholders remain informed throughout each project phase. Success in this role hinges on your capacity for empathetic communication, attention to detail when troubleshooting problems, and dedication to nurturing long-term client relationships—all while contributing valuable insights that help shape the future direction of ingredient innovation.

• Provide expert technical support to customers within the food ingredients sector by addressing application challenges both on-site and remotely, ensuring their requirements are fully understood and met.
• Collaborate closely with clients to troubleshoot technical issues, developing customised ingredient solutions that align with their specific needs and operational goals.
• Work hand-in-hand with Research & Development, Quality Assurance, and Sales teams to validate new products, ensuring they meet high standards of performance and safety before market introduction.
• Offer valuable feedback on emerging market trends by staying attuned to customer demands and industry developments, helping guide future ingredient innovation.
• Assist commercial teams by identifying potential business opportunities during client interactions, supporting efforts to expand existing accounts and attract new customers.
• Build and maintain strong professional relationships with customers and external contacts, fostering open communication channels that promote mutual understanding and satisfaction.
• Prepare clear, professional presentations and detailed technical reports that effectively communicate proposed solutions, project progress, and outcomes to both internal stakeholders and clients.
• Support relationship-building initiatives by participating in joint visits with sales teams, demonstrating commitment to customer care through direct engagement.
• Contribute to continuous improvement processes by sharing insights gained from fieldwork with cross-functional teams, enhancing overall service delivery.
• Ensure all activities comply with relevant industry regulations and company policies, maintaining high standards of professionalism at every stage.

What you bring:

To excel as a Customer Solutions Manager – Food Ingredients, you will bring hands-on experience from roles involving technical support or solution development within the food ingredients sector or similar industries. Your background should reflect not only your proficiency in troubleshooting application challenges but also your talent for communicating complex concepts clearly—whether through written reports or live presentations. Interpersonal sensitivity is essential; your ability to connect empathetically with clients ensures their concerns are heard while fostering trust-based partnerships. You thrive when working collaboratively across departments such as R&D or Quality Assurance, drawing on shared knowledge to deliver superior results. Flexibility regarding travel demonstrates your commitment to responsive customer care. Additionally, your awareness of evolving market dynamics positions you as a valuable contributor during strategic discussions about future product directions. Above all else, your dependability underpins every aspect of your work—from managing multiple priorities efficiently to consistently delivering on promises made.

• Demonstrated experience within the food ingredients or related sectors, showcasing your ability to provide practical technical support tailored to diverse customer needs.
• Willingness and flexibility to travel regularly across the Klang Valley region alongside sales teams for face-to-face client meetings and site visits.
• Strong interpersonal skills that enable you to build rapport quickly with customers as well as collaborate effectively across multidisciplinary internal teams.
• Proven capability in preparing clear presentations and detailed technical reports that communicate complex information in an accessible manner.
• A keen understanding of current market trends within the food industry coupled with an eagerness to share insights that inform product development strategies.
• Experience working collaboratively with R&D, Quality Assurance, or Sales functions within a commercial setting is highly desirable.
• Excellent organisational abilities allowing you to manage multiple projects simultaneously while maintaining high standards of accuracy and professionalism.
• A proactive approach towards identifying business opportunities during client engagements, supporting commercial growth initiatives through thoughtful relationship management.
• Commitment to upholding ethical standards in all interactions while adhering strictly to industry regulations and company policies.

What sets this company apart:

This organisation stands out as a trusted leader within the food ingredients landscape thanks to its unwavering commitment to stability and long-term growth. Employees benefit from being part of a company renowned for its robust partnerships with major FMCG brands—a testament not only to its market presence but also its reputation for reliability among industry peers. The culture here is one of collaboration: team members are encouraged to share ideas openly across departments such as R&D, Quality Assurance, and Sales—ensuring everyone’s voice contributes meaningfully towards collective success. Professional development is actively supported through access to ongoing training opportunities designed around individual aspirations. With an eye firmly fixed on future prospects—including expansion into new markets—the company offers an environment where ambitious professionals can grow their careers while making real contributions toward shaping tomorrow’s food solutions. Flexible working arrangements further enhance work-life balance so employees feel valued both inside and outside the workplace.

What's next:

If you are ready for an exciting new challenge where your expertise can make a genuine difference in the world of food ingredients solutions, this is your moment!

Apply today at soonyee.woo@robertwalters.com.my or by clicking on the link below—take the next step towards joining an inclusive team dedicated to excellence.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C