Technical Head (UPS)

Technical Head Uninterruptible Power Supply Solutions Salary: Competitive and based on experience Location: Puchong A provider of critical power infrastructure is seeking a Technical Head to oversee their technical operations in Malaysia. This role offers you the opportunity to shape the future of Uninterruptible Power Supply (UPS) solutions for data centres and semiconductor industries, working closely with international technology partners and suppliers.

What you'll do:

As Technical Head Uninterruptible Power Supply Solutions based in Puchong, you will play a pivotal role in shaping the technical direction of the organisation. Your day-to-day responsibilities will involve leading a diverse team of professionals dedicated to delivering reliable UPS solutions for mission-critical environments. You will be responsible for overseeing all aspects of technical operations including documentation management, compliance activities, supplier coordination, commissioning support, after-sales troubleshooting, training delivery, and cross-functional collaboration. Success in this role requires you to nurture talent within your team through mentorship and professional development while maintaining rigorous standards for product compliance. You will act as a bridge between internal stakeholders and international suppliers—ensuring smooth communication channels for product updates or issue resolution. By developing comprehensive training modules and conducting regular knowledge-sharing sessions across departments you will foster an environment of continuous learning. Your ability to collaborate effectively with various teams will be essential in achieving seamless project execution while providing valuable recommendations for process improvements. This is an exciting opportunity for someone who thrives on supporting others’ growth while ensuring operational excellence in critical power infrastructure.

• Lead and manage the technical department comprising technicians, site supervisors, QAQC personnel, and other supporting resources to ensure seamless operations.
• Drive team performance by fostering accountability, collaboration, and continuous improvement initiatives that enhance service quality and customer satisfaction.
• Provide coaching, mentorship, and professional development opportunities to technical team members while aligning departmental objectives with business priorities.
• Oversee technical documentation throughout the project lifecycle from product qualification through commissioning, ensuring accuracy and completeness at every stage.
• Ensure compliance with regulatory and certification requirements such as SIRIM and relevant industry standards by reviewing manuals, product specifications, and certification records.
• Act as the key technical liaison with overseas suppliers and manufacturers from Taiwan and China, managing communications, product updates, issue escalations, and support discussions.
• Evaluate technical specifications and facilitate clarification between suppliers and internal teams to guarantee optimal product integration.
• Provide guidance for installation, testing, commissioning, troubleshooting activities while supporting the technical team in resolving customer issues through root cause analysis.
• Develop training materials and conduct quarterly sessions for sales teams, engineers, technicians, and other stakeholders to drive continuous competency development.
• Collaborate closely with Sales, QAQC, Engineering, and Operations teams to ensure seamless project execution while serving as a trusted advisor to internal stakeholders.

What you bring:

To excel as Technical Head Uninterruptible Power Supply Solutions you will bring substantial experience from the UPS sector or related fields such as critical power infrastructure or electrical engineering. Your background should include hands-on involvement with testing/commissioning activities alongside deep understanding of regulatory compliance requirements like SIRIM certification. You have successfully managed teams within technical operations—demonstrating empathy through mentorship while fostering collaboration among colleagues. Your proven ability to communicate complex concepts clearly makes you an asset when delivering training sessions or engaging stakeholders across departments. Familiarity with supplier management—especially coordinating with international partners—is crucial given the global nature of this business. You possess strategic insight that enables you to recommend improvements enhancing both operational efficiency and team effectiveness. Language proficiency further supports your capacity to build relationships across borders; fluency in English is essential while Chinese language skills offer added value during supplier negotiations. Ultimately your combination of industry expertise soft skills organisational acumen positions you perfectly for this rewarding leadership opportunity.

• Minimum 5 to 6 years of experience within UPS systems or related critical power infrastructure environments is required for success in this role.
• Prior experience in technical leadership roles such as field service management or engineering management is highly desirable.
• Proven track record managing technical operations including QAQC leadership or similar functions within electrical infrastructure industries.
• Expertise in testing and commissioning processes along with strong familiarity with regulatory certification procedures such as SIRIM is essential.
• Demonstrated ability to oversee technical documentation processes from product qualification through commissioning stages.
• Experience providing after-sales support including troubleshooting complex issues within UPS or critical power systems is expected.
• Excellent interpersonal skills enabling effective engagement with both technical and non-technical stakeholders across multiple departments.
• Strong communication abilities including presentation skills suitable for delivering training sessions or product knowledge briefings to internal/external audiences.
• Strategic thinking capabilities allowing you to provide insightful recommendations for operational improvements or process enhancements.
• Proficiency in English is mandatory; Chinese language capability is advantageous due to frequent interactions with overseas suppliers.

What sets this company apart:

The organisation stands out as a trusted partner in critical power infrastructure—servicing data centres semiconductor facilities commercial industrial environments across Malaysia. Their commitment to technical excellence ensures customers receive reliable compliant solutions tailored specifically for mission-critical applications. Working here means joining a supportive network where knowledge sharing professional development flexible working arrangements are prioritised alongside clear pathways toward senior leadership roles. The company’s close partnerships with international technology providers enable access to cutting-edge products while fostering an inclusive culture that values every team member’s contribution. Participation in profit-sharing initiatives rewards dedication ensuring your efforts are recognised beyond traditional compensation structures. Employees benefit from ongoing training opportunities generous support systems collaborative leadership—all designed to help you grow personally professionally within a dependable forward-thinking environment focused on customer satisfaction service quality continuous improvement.

If keen, reach out to Jarod (+60123779618) directly on WhatsApp with your latest CV!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C