Technical Support Engineer

An exciting opportunity has arisen for a Technical Support Engineer to join a forward-thinking team based in Penang, Malaysia.

This role is perfect for someone who thrives on providing exceptional technical assistance and enjoys working in a collaborative environment where your expertise will directly impact customer satisfaction and project success. You will be at the heart of supporting cutting-edge machine vision solutions, engaging with both local and international clients, and contributing to the growth of advanced technology across borders. The position offers the chance to work closely with sales, research and development, and global colleagues, ensuring you are always learning and sharing knowledge. If you are passionate about technology, enjoy problem-solving, and are looking for a role that values your bilingual skills and willingness to travel internationally, this could be the next step in your career.

• Work in a supportive environment that values collaboration, knowledge-sharing, and professional growth while engaging with leading-edge machine vision technologies.
• Enjoy flexible opportunities to travel internationally, including destinations such as Taiwan and Singapore, expanding your professional network and experience.
• Benefit from being part of a team that encourages continuous learning through exposure to both hardware and software challenges in the automation industry.

What you'll do:

As a Technical Support Engineer based in Penang, you will play an integral role in ensuring customers receive outstanding support throughout their journey with advanced machine vision products. Your day-to-day activities will involve collaborating with various teams to assess new projects' viability, responding swiftly to technical queries from clients during testing phases, and managing after-sales concerns with care. You will also have the opportunity to enable international colleagues through training materials and direct guidance while representing the company at overseas exhibitions. Success in this position comes from your ability to communicate effectively in both English and Mandarin, your willingness to travel abroad when required, and your commitment to fostering positive relationships with customers by providing reliable solutions. Your efforts will not only resolve immediate issues but also contribute valuable insights that drive continuous improvement across products and services.

• Collaborate closely with the sales team to evaluate project feasibility by testing product functions, assessing technical solutions, and clearly communicating client requirements.
• Provide prompt responses to customer technical consultations during product testing phases, addressing issues related to both machine vision hardware and software.
• Act as a bridge between customers and research & development by relaying product feedback and technical requirements, following up on customisation projects to ensure successful delivery.
• Manage after-sales support by resolving RMA (Return Merchandise Authorisation) issues and conducting thorough quality retrospective communications with clients.
• Empower overseas colleagues and customers by delivering comprehensive technical guidance, creating FAQs, and producing clear operational videos for training purposes.
• Take responsibility for technical aspects of overseas exhibitions by coordinating materials, performing system debugging, and offering on-site support as needed.
• Support ongoing improvement initiatives by identifying recurring technical challenges and proposing effective solutions to enhance customer satisfaction.
• Maintain detailed documentation of all technical interactions, troubleshooting steps taken, and resolutions provided to ensure knowledge is shared within the team.
• Participate actively in cross-functional meetings to align on project goals, share insights from customer feedback, and contribute ideas for future product enhancements.

What you bring:

To excel as a Technical Support Engineer in this setting, you will bring proven experience from roles involving machine vision systems or industrial automation technologies. Your educational background in science or engineering equips you with the analytical foundation needed for complex troubleshooting tasks. You possess excellent interpersonal skills that help you build trust with customers while working harmoniously within multicultural teams. Your fluency in English and Mandarin enables you to communicate effectively across borders. Additionally, your attention to detail ensures accurate documentation of all support activities. A proactive approach towards learning new technologies combined with adaptability when facing unfamiliar challenges will set you apart as an invaluable member of the team.

• Bachelor’s degree or higher in automation, electromechanical engineering, photoelectric engineering or a related science or engineering discipline is essential for this role.
• A minimum of three years’ relevant experience within machine vision, industrial automation or image processing technology consulting is required.
• Solid understanding of optical and electrical principles along with hands-on familiarity with at least one programming language is highly desirable.
• Demonstrated logical thinking abilities combined with strong organisational coordination skills are important for managing multiple projects efficiently.
• Excellent communication skills in both English and Mandarin are preferred to facilitate smooth interactions with diverse stakeholders.
• Proven ability to work collaboratively within a team environment while maintaining a high level of professionalism when dealing with customers.
• Experience preparing technical documentation such as FAQs or operation guides adds significant value to your application.
• Willingness to undertake international business trips is necessary; previous overseas working experience would be advantageous.
• Strong presentation skills that allow you to deliver clear technical guidance during training sessions or exhibitions.

What sets this company apart:

This organisation stands out for its commitment to nurturing talent within an inclusive environment where every team member’s contribution is valued. Employees benefit from opportunities for international exposure through business trips across Asia-Pacific regions such as Taiwan and Singapore—broadening both personal horizons and professional networks. The company fosters a culture of collaboration where knowledge-sharing is encouraged at every level; whether you’re working alongside sales professionals or research engineers, your input matters. With access to advanced technology platforms in the rapidly evolving field of machine vision, you’ll find ample room for personal growth supported by knowledgeable colleagues who are dedicated to helping each other succeed. Flexible working arrangements further enhance work-life balance while ongoing training ensures you remain at the forefront of industry developments.

What's next:

If you are ready to take on a rewarding challenge where your technical expertise makes a real difference every day, we encourage you to apply now!

Apply today by clicking on the link provided or email me at TengHong.Khoo@robertwalters.com.my to discuss this new opportunity!

Your next career adventure awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C