Head of Operations (Banking Ops)

In this high-impact role, you'll lead cross-functional teams, drive process optimisation, and ensure operational excellence across a broad scope of banking services. From managing derivatives, FX, and bond settlements to overseeing client onboarding, regulatory reporting, and trade finance workflows—you’ll be instrumental in delivering results, reducing risk, and enhancing service quality.

Key responsibilities:

• Lead and manage operations teams across Capital Markets, Trade Finance, and Corporate Banking operations.

• Oversee end-to-end processes including FX, derivatives, bonds, remittances, loans, and supply chain finance.

• Supervise client onboarding, recertification, loan documentation, CCRIS reporting, and referential data.

• Drive performance management, staff development, recruitment, and internal knowledge transfer.

• Collaborate with regional and IT teams to streamline workflows, enhance automation, and reduce operational errors.

• Ensure strong compliance with regulatory standards, including AML and Financial Sanctions controls.

• Define and monitor Service Level Agreements with regional support hubs and service providers.

• Lead implementation of risk controls (Level 1 & 2) and provide regular operational reporting and insights.

What you bring:

You are a strategic operations leader with deep experience in banking operations across Capital Markets and Corporate Banking. With a proven ability to drive efficiency, lead change, and uphold compliance, you bring clarity and leadership to complex operational ecosystems.

Key qualifications:

• 10–15 years of experience in banking operations, preferably in global or investment banking environments.

• Strong technical knowledge in FX, derivatives, bonds, trade finance, loans, and cash operations.

• Proven understanding of regulatory frameworks, risk controls, and AML/financial sanctions procedures.

• Excellent people management, communication, and stakeholder engagement skills.

• Strong adaptability, analytical thinking, and customer service orientation.

• Bachelor’s degree or professional qualification in Finance, Banking, or a related field preferred.

What sets this company apart:

This organisation offers a high-performance culture that values collaboration, innovation, and continuous development. You’ll be empowered to make a lasting impact while working alongside driven professionals in an inclusive and dynamic environment.

What’s next:

Join a future-forward financial institution that values innovation, diversity, and continuous development. You’ll work alongside dynamic professionals in a culture that empowers leadership and embraces change.

Apply now and take the next step in your career journey!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C