OTC Order Management Specialist

An exciting opportunity has arisen for a detail-oriented and customer-focused Order to Cash Order Management Specialist to join a reputable organisation in Selangor. This role is perfect for someone who thrives on ensuring accuracy, efficiency, and seamless communication across teams. You will be at the heart of the order management process, supporting the entire revenue cycle by collaborating with logistics, sales, and finance colleagues. The position offers exposure to audit support and compliance activities, making it ideal for those looking to broaden their experience within a supportive and inclusive environment. With a focus on continuous improvement and professional development, this role provides an excellent platform for you to grow your skills while contributing to the success of a global business. * Play a pivotal part in managing end-to-end order processes, from entry through billing, ensuring every detail is handled with care and precision. * Collaborate closely with cross-functional teams including supply chain, logistics, sales, and finance to deliver outstanding customer experiences and resolve any order-related issues efficiently. * Gain valuable exposure to audit support and compliance activities while working in an environment that values teamwork, knowledge sharing, and ongoing professional growth.

What you'll do:

As an Order to Cash Order Management Specialist, you will play a central role in overseeing the complete lifecycle of customer orders. Your day-to-day responsibilities will involve processing orders in ERP systems with meticulous attention to detail, verifying all aspects of each transaction from pricing through delivery terms. You will work hand-in-hand with supply chain partners to ensure products are delivered promptly while also collaborating with sales and customer service teams to resolve any queries or discrepancies. Your ability to manage billing activities accurately will be crucial in maintaining smooth financial operations. Additionally, you will contribute significantly during audits by preparing essential documentation that demonstrates compliance with internal controls. By supporting dashboard updates and engaging in continuous improvement projects, you will help drive greater efficiency across the OTC function. Success in this role comes from your commitment to accuracy, your collaborative approach when working across departments, and your dedication to delivering exceptional service both internally and externally.

• Manage and process customer orders using ERP systems from initial entry through to final billing, ensuring all data is accurate and up-to-date at every stage.
• Verify order details such as pricing, product availability, customer information, and delivery terms to guarantee smooth processing and fulfilment.
• Handle the full spectrum of order management tasks including credit notes, customer claims, rebates, and returns while ensuring timely resolution for customers.
• Work collaboratively with supply chain and logistics teams to ensure prompt and precise order fulfilment that meets or exceeds customer expectations.
• Partner with sales and customer service colleagues to address order discrepancies or inquiries quickly and effectively.
• Monitor open orders, backorders, and delivery issues by following up proactively to ensure timely resolution and customer satisfaction.
• Perform billing activities by generating invoices accurately and on time in accordance with contractual agreements.
• Conduct regular reconciliations of accounts related to order management and support period-end close activities as required by the finance team.
• Support reporting requirements for the OTC function by updating dashboards and participating in initiatives aimed at enhancing process efficiency.
• Liaise with internal and external auditors by preparing documentation and providing necessary support to ensure compliance with US GAAP standards and company policies.

What you bring:

To excel as an Order to Cash Order Management Specialist, your background should include proven experience managing complex order processes within a finance or supply chain context. Your technical proficiency with ERP platforms like SAP or Oracle allows you to navigate systems confidently while maintaining high standards of accuracy. Strong interpersonal skills are vital as you interact daily with colleagues from various departments—your ability to communicate clearly ensures that issues are resolved swiftly. A keen eye for detail supports your work on reconciliations and billing activities where precision is paramount. Your commitment to providing excellent service underpins every interaction you have with both internal stakeholders and external customers. If you have previously worked in shared services or multinational settings—or have experience handling intercompany transactions—these experiences will serve you well here. Above all else, your collaborative spirit contributes positively towards building an inclusive team environment where everyone feels supported.

• Bachelor’s degree in Finance, Business Administration, or a related discipline is required for this position.
• A minimum of two years’ experience working within order management, OTC processes, collection or similar functions is essential.
• Proficiency in using SAP or Oracle alongside strong Microsoft Excel skills is highly valued.
• Exceptional attention to detail combined with the ability to prioritise tasks effectively within a busy environment ensures success in this role.
• Excellent verbal and written communication skills enable you to collaborate seamlessly across multiple teams.
• A customer service-oriented mindset paired with a solution-driven approach helps you resolve issues efficiently while maintaining positive relationships.
• Demonstrated ability to work cooperatively within cross-functional teams fosters a supportive workplace culture focused on shared goals.
• Experience working within Shared Services or multinational environments would be advantageous but not mandatory for this opportunity.
• Familiarity with intercompany transactions or handling export/import orders is considered beneficial for candidates seeking further growth.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s contribution is valued. Employees benefit from flexible working opportunities designed to promote work-life balance alongside access to ongoing training programmes that encourage personal growth. The company’s supportive leadership style ensures that individuals feel empowered while being part of a wider network dedicated to excellence in everything they do. With a strong emphasis on ethical practices and compliance with international standards such as US GAAP, employees can take pride in being part of an organisation that operates responsibly on a global scale. The collaborative culture encourages knowledge sharing across departments so that everyone can learn from one another’s expertise—making it an ideal place for those who value teamwork as much as individual achievement. Whether you are looking for opportunities for career progression or simply want to be part of a dependable team committed to making a difference every day, this company offers an environment where your contributions truly matter.

What's next:

If you are ready to take the next step in your career journey as an Order to Cash Order Management Specialist—and want to make a meaningful impact within a supportive team—this could be the perfect opportunity for you!

Apply today by clicking on the link provided; we look forward to receiving your application soon.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C