Collection Specialist (Mandarin Speaker - China Region)

Our client is on the hunt for a dedicated Collection Specialist to join their Global Business Center’s finance team. This role offers an exciting opportunity to manage and enhance the accounts receivable process, ensuring timely collections, and fostering positive customer relationships. The successful candidate will be part of a dynamic and collaborative work culture, with ample opportunities for career growth and development. * Manage and improve the accounts receivable process * Ensure timely collections * Maintain positive customer relationships

What you'll do:

As a Collection Specialist, your primary role will be managing and enhancing the accounts receivable process. You'll be responsible for monitoring customer accounts, following up on outstanding payments, and maintaining positive customer relationships. Your excellent problem-solving skills will come into play as you investigate and resolve billing disputes or payment discrepancies. You'll also collaborate with various internal teams to resolve issues and ensure compliance with both internal policies and external regulations.

• Monitor customer accounts and follow up on outstanding payments
• Contact customers via various communication channels to secure payment
• Investigate and resolve billing disputes or payment discrepancies
• Maintain accurate records of all collection activity in the system
• Collaborate with internal teams (e.g., AR, Sales, Customer Service) to resolve issues
• Generate reports on collection status and aging
• Ensure compliance with internal policies and external regulations

What you bring:

The ideal candidate for this Collection Specialist role brings 5 years of experience in collections or accounts receivable. Experience in a Shared Services or multinational environment would be advantageous. Your strong communication and negotiation skills will be crucial in securing payments and maintaining positive customer relationships. A high level of attention to detail is required, along with the ability to manage deadlines effectively. Proficiency in English is essential, while Mandarin language skills are a strong plus. Familiarity with ERP systems such as SAP or Oracle would be beneficial.

• 5 years of experience in collections or accounts receivable
• Experience in a Shared Services or multinational environment is an advantage
• Strong communication and negotiation skills
• High attention to detail and ability to manage deadlines
• Proficiency in English; Mandarin language is a strong plus
• Familiarity with ERP systems (e.g., SAP, Oracle) is preferred

What sets this company apart:

This company offers a dynamic and collaborative work culture that encourages professional growth and development. They believe in rewarding their employees' hard work with competitive compensation and benefits. Their commitment to fostering a supportive work environment makes them an employer of choice for professionals seeking long-term career growth.

What's next:

Ready to take your career to the next level? Apply now!

Apply today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C