Business Services Payroll Consultant

This Business Services Payroll Consultant position offers a unique opportunity to join a globally connected team in Livingston, Penang, where your skills will be nurtured and developed through comprehensive training and ongoing support.

The role is ideal for individuals who are passionate about delivering accurate payroll services and thrive in an inclusive, multicultural business process outsourcing environment. You will have the chance to work with clients from diverse industries and countries, particularly focusing on Japan-based subsidiaries of global organisations. With a strong emphasis on professional growth, this role provides extensive knowledge sharing and process improvement initiatives, paving the way for progression into senior positions. If you are looking for a role that values attention to detail, encourages collaboration, and supports your development in both operational and advisory capacities, this is the perfect opportunity.

• Comprehensive on-the-job training provided for country-specific payroll processes, local regulations, and internal systems, ensuring you are fully supported as you grow your expertise.
• Work closely with a diverse portfolio of clients across multiple industries and countries, with particular focus on Japan-based subsidiaries of global companies, enhancing your cultural awareness and professional network.
• Participate in knowledge sharing sessions, process improvement initiatives, and system enhancement activities within a supportive team environment that values inclusivity and personal development.

What you'll do:

As a Business Services Payroll Consultant based in Livingston, Penang, you will play a pivotal role in supporting the delivery of accurate payroll services for multiple clients spanning various industries and countries. Your day-to-day responsibilities will involve handling sensitive salary information with utmost confidentiality, processing onboarding and offboarding tasks efficiently for new joiners or leavers—including insurance registrations—and responding to client queries with empathy and professionalism. You will be entrusted with reviewing documentation prepared by colleagues to ensure accuracy before submission. By participating in process documentation efforts and engaging in regular knowledge sharing sessions, you will help drive improvements within the team. Success in this role requires balancing multiple portfolios under strict deadlines while maintaining high standards of service. Your commitment to compliance and quality will be key as you collaborate with colleagues across borders in an inclusive environment that values teamwork.

• Receive salary information from clients, input data into payroll systems accurately, and calculate payroll within established timelines to ensure timely delivery.
• Collect new joiner and leaver information while completing onboarding and offboarding processes including insurance registration or deregistration and submission to relevant authorities.
• Respond promptly to client queries regarding all payroll and benefits processes within agreed target timelines, maintaining high standards of customer service.
• Maintain strict confidentiality of all payroll data, records, and reports to uphold trust and compliance.
• Ensure filing and recordkeeping of employee files and data are compliant with applicable regulations across different jurisdictions.
• Review calculation results, email drafts, insurance registration documents, and other materials prepared by colleagues to ensure quality control.
• Assist in documenting payroll processes and standard operating procedures to promote consistent service delivery across the team.
• Participate actively in knowledge sharing sessions, process improvement initiatives, and system enhancement activities to contribute to continuous improvement.
• Support the team by managing multiple client portfolios professionally while demonstrating accountability for each task undertaken.

What you bring:

The ideal candidate for the Business Services Payroll Consultant position brings proven experience from payroll or related professional services roles—whether through formal education or practical business exposure. Your ability to communicate fluently in English is crucial for liaising with international clients while proficiency in characters adds value when dealing with region-specific (Japan, China) documentation. You possess advanced skills using MS Office tools which enable efficient data management. Your self-motivation drives you towards excellence even when managing multiple tasks under tight deadlines. A customer-oriented mindset coupled with strong interpersonal abilities helps build trustful relationships both internally among colleagues and externally with clients. Cultural sensitivity is vital as you interact across borders within a global consulting framework. Your willingness to learn new systems demonstrates adaptability—a trait highly regarded here. Candidates who have additional experience or Japanese language skills will find themselves well-positioned for advancement.

• At least one year of working experience in payroll, accounting, finance or similar professional consultancy services is required to demonstrate your foundational understanding of business operations.
• A bachelor’s degree or equivalent qualification/business experience ensures you bring academic rigour or practical know-how to the role.
• Business-level English reading and writing skills are essential for effective communication with international clients.
• Proficiency in reading and writing characters enables you to handle documentation requirements across different regions (Japan, China etc).
• Competence in MS Office applications (Excel, Word, PowerPoint, Outlook) allows you to manage data efficiently and prepare reports as needed.
• Self-motivation paired with strong attention to detail ensures accuracy in every aspect of your work.
• Excellent organisational skills combined with time management abilities help you prioritise tasks under strict deadlines without compromising quality.
• Customer-oriented approach along with great communication and interpersonal skills fosters positive relationships with clients and colleagues alike.
• Cultural awareness empowers you to work effectively with people at all levels across several countries within a global consulting environment.
• Demonstrated ability and motivation to learn new systems as well as global payroll processes shows your commitment to continuous improvement.
• Bonus Qualifications: Three or more years’ experience in payroll or related fields further strengthens your candidacy; Japanese language proficiency is highly valued for supporting Japan-based subsidiaries.

What sets this company apart:

Working here means joining a truly global consulting environment where inclusivity is at the heart of everything they do. You will benefit from comprehensive training tailored not only to local regulations but also country-specific payroll processes—especially those relevant to Japan-based subsidiaries—ensuring you are equipped for success regardless of your prior experience level. The organisation places significant emphasis on knowledge sharing among its teams; regular sessions foster communal learning so everyone can grow together. Process improvement initiatives are encouraged at every level so your ideas can make a real impact on how things are done. Flexible working opportunities allow you to balance professional commitments with personal needs while generous support structures ensure you never feel isolated when tackling complex challenges. Here, supportive leadership guides your development journey—whether you're aiming for senior consultant roles or simply want to expand your skillset within a nurturing workplace culture that values diversity.

What's next:

If you are ready to take the next step in your career within an inclusive global consulting environment that values collaboration and personal growth, this is your moment!

Apply today by clicking on the link provided or email me at suann.tanoon@robertwalters.com—your future as a Business Services Payroll Consultant awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C