We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help clients across South East Asia meet their needs.
We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help clients across South East Asia meet their needs.
This company is a global leader in providing technology and service solutions to the financial markets. They are currently seeking a Senior Service Desk Analyst to join their team based in Kuala Lumpur. This role offers an exciting opportunity to be part of a dynamic team that monitors clients' voice, electronic communications, and trading infrastructure round-the-clock.
The successful candidate will have the chance to work with over 6,000 market participants across six continents, providing agile and efficient ways for customers to adapt to ever-changing requirements for advanced data networks, compliance, and collaboration.
Opportunity to work with a global leader in financial market technology and services
Dynamic role involving monitoring, diagnostics and customer service support
Chance to collaborate with a diverse team
What you'll do:
As a Senior Service Desk Analyst, you will play a crucial role in maintaining a reputation for exceptional service. You will be responsible for providing first-line diagnostics and troubleshooting support, ensuring that all client issues are resolved efficiently. Your ability to monitor network performance across various platforms will be key in managing event notifications proactively. In addition, your strong interpersonal skills will enable you to mentor new starters and junior team members effectively.
Provide technical customer service support to clients via various communication channels
Assist in organising the team's daily tasks and responsibilities and help drive activity to ensure that tickets and clients are updated per defined intervals
Monitor network performance across a variety of platforms and proactively manage related event notifications
Work as an escalation contact with telecommunications and service providers globally to ensure timely fault resolution
Mentor and coach new starters and junior team members; assist in creating training plans and provide advice direction through guidance and example
Liaise closely with Tier 2 and other engineering teams to ensure issues are being addressed with efficiency and speed to meet SLA requirements
What you bring: The ideal candidate for the Senior Service Desk Analyst role will bring a wealth of service desk experience, with a minimum of five years in a similar role. Your working knowledge of industry-standard ticketing tools such as Remedy, Salesforce, and Service Now will be essential for this role. Excellent verbal and written communication skills in English are required, along with the ability to provide shift cover as part of the team roster.
Proven Service Desk experience (minimum of five years)
Experience working in third party environment (or similar), supporting regional or global users
Working knowledge of industry-standard ticketing tools i.e. Remedy, Salesforce, Service Now
Excellent oral and written communication skills (English)
Ability to provide shift cover as part of the team roster which will include weekends and public holidays
What sets this company apart: This company is renowned for setting the standard in the financial markets globally with their exceptional services and comprehensive technology. They are committed to attracting, nurturing, and promoting diverse talent across their workforce and fostering a sense of belonging within their employee family. Their global financial community includes over 6,000 market participants in 700 cities across six continents, providing agile and efficient ways for customers to adapt to ever-changing requirements for advanced data networks, compliance, and collaboration.
What's next: If you're ready to take your career to new heights with an industry leader, don't hesitate! Apply today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd Business Registration Number : 729828-T Licence Number : JTKSM 423C
Based in Kuala Lumpur, our client, is on a mission to redefine car ownership, offering an alternative to traditional car loans.
Keyskills: UX/UI Design, Product Design, User Research, Prototyping, User Testing, Figma
Salary:
MYR7,000 - MYR9,000 per month + Market Aligned with Great Benefits
Location:
Kuala Lumpur
Date posted:
12 April 2024
An exciting opportunity has arisen for a Senior Executive, IT Risk & Compliance at a leading financial institution. As a Senior Executive, you will be responsible for managing and improving the overall ownership of IT Risk & Compliance management frameworks, standards, policies, and methodologies for the Group's businesses. You will play a key role in ensuring better understanding and governance of tech risk issues across the Group.
Salary:
MYR84,000 - MYR120,000 per annum + Shift Allowances, OT Claims, Benefits
Location:
Kuala Lumpur
Date posted:
02 April 2024
This company is a global leader in providing technology and service solutions to the financial markets. They are currently seeking a Senior NOC Analyst to join their team based in Kuala Lumpur. This role offers an exciting opportunity to be part of a dynamic team that monitors clients' voice, electronic communications, and trading infrastructure round-the-clock.
Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.