Keywords: Application Support, Incident Management, Compliance & Security, Project Management, Vendor Management, SST
Our client is seeking a highly skilled and experienced Senior/ Assistant Head, Application Support to oversee the support, maintenance, and continuous improvement of software systems that drive their Self-Service Terminals. This role requires a unique blend of technical expertise, leadership ability, and in-depth knowledge of the financial services sector. The successful candidate will be responsible for managing a technical team to ensure high availability, seamless operation, and timely resolution of issues affecting the SST applications.
* Lead and manage the Application Support operations and division
* Oversee the resolution of critical incidents
* Ensure all SST applications adhere to industry standards
What you'll do:
As the Senior/ Assistant Head of Application Support, your primary role will be to oversee the support, maintenance, and continuous improvement of software systems that drive our client's Self-Service Terminals. You will lead a technical team, ensuring high availability and seamless operation of these systems. Your responsibilities will also include incident management, application maintenance & monitoring, vendor management, compliance & security oversight, driving continuous improvement & innovation, budgeting & resource allocation, customer & stakeholder communication, administration & functional controls, enterprise risk management and project management.
- Manage the Application Support division, fostering a collaborative work environment.
- Develop operational processes to ensure efficient team performance.
- Oversee the resolution of critical incidents, ensuring timely responses.
- Ensure continuous monitoring of ATM applications to proactively identify potential problems.
- Collaborate with cross-functional teams to ensure seamless integration of SST systems.
- Ensure all SST applications adhere to industry standards such as PCI DSS, EMV.
- Drive innovation by identifying opportunities for automation and process optimisation.
- Ensure clear communication with internal and external stakeholders during incidents or planned maintenance.
- Responsible for project management related tasks.
What you bring:
The ideal candidate for the Senior/ Assistant Head of Application Support position brings a wealth of experience in IT application support. You have proven experience in managing SST applications or payment processing systems and are familiar with compliance frameworks like PCI DSS, EMV. Your deep knowledge of ATM software, networking and backend systems will be crucial in this role. You have experience with monitoring tools, automation frameworks and ticketing systems. Your strong leadership skills enable you to manage a technical team effectively while your excellent communication skills allow you to articulate technical issues to non-technical stakeholders.
- Minimum 5 years of experience in SST applications or payment processing systems.
- Strong experience with incident management including root cause analysis and problem resolution.
- Familiarity with compliance frameworks like PCI DSS, EMV.
- Deep knowledge of ATM software, networking and backend systems.
- Experience with monitoring tools, automation frameworks and ticketing systems.
- Knowledge and experience in AS400, SQL, etc.
What sets this company apart:
Our client is a leading player in the financial services sector, known for their commitment to innovation and excellence. They offer a dynamic work environment where continuous learning and growth are not just encouraged but expected. Their focus on employee development and engagement has resulted in a highly motivated and high-performing team that is at the heart of their success. This is an exciting opportunity to join a company that values its employees and offers a rewarding career path.
What's next:
Ready to take the next step in your career? Apply today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
