Customer Success Lead (fully remote)

Our client is seeking a dedicated and experienced Customer Success Lead to join their team in Kuala Lumpur.

Customer Success Lead

This is an exciting opportunity to work with a dynamic team, where your skills and expertise will be valued. You will play a crucial role in ensuring customer satisfaction and driving repeat business. The successful candidate will have the chance to work in a supportive environment that encourages professional growth and development.

• Opportunity to lead and shape the customer success team
• Work in a supportive and inclusive environment
• Chance for professional growth and development

What you'll do:

As a Customer Success Lead, you will be at the forefront of our client's operations, leading a dedicated team focused on delivering exceptional service to customers. Your role will involve developing strategies to enhance customer satisfaction, driving store traffic, and increasing profitability. You will also manage relationships with key clients, ensuring their needs are met and expectations exceeded. Additionally, you will identify opportunities for upselling and cross-selling within the existing client base. Regular reporting on team performance and customer feedback to senior management will also be part of your responsibilities.

• Lead the customer success team to ensure high levels of customer satisfaction
• Develop strategies to improve customer service, drive store traffic, and increase profitability
• Implement customer service policies and standards within the team
• Manage relationships with key clients, ensuring their needs are met and expectations exceeded
• Identify opportunities for upselling and cross-selling within existing client base
• Provide regular reports on team performance and customer feedback to senior management

What you bring:

The ideal candidate for this Customer Success Lead role brings a wealth of experience in customer service roles, ideally having previously held a similar position. Your strong leadership skills enable you to manage a team effectively, fostering an environment that prioritises excellent customer service. Your excellent communication skills allow you to build strong relationships with clients, while your problem-solving abilities ensure that any customer complaints are handled effectively. Your strategic mindset enables you to develop strategies aimed at improving customer service and increasing profitability. Furthermore, your experience in identifying opportunities for upselling and cross-selling will be invaluable in this role.

• Proven experience as a Customer Success Lead or similar role in customer service
• Strong leadership skills with the ability to manage a team effectively
• Excellent communication skills with the ability to build strong relationships with clients
• Strong problem-solving skills with the ability to handle customer complaints effectively
• Ability to develop strategies to improve customer service and increase profitability
• Experience in identifying opportunities for upselling and cross-selling

What sets this company apart:

Our client is renowned for its commitment to providing exceptional service to its customers. They foster an inclusive work environment where every employee is valued for their unique contributions. They believe in continuous learning and provide ample opportunities for professional growth and development. Their supportive leadership style encourages collaboration and innovation, making it an ideal workplace for those looking to grow their career.

What's next:

If you're ready to take the next step in your career and make a significant impact in a dynamic team, apply today!

Apply today by clicking on the link. Don't miss out on this exciting opportunity!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C