IT Delivery Manager – Customer and Credit Systems

An exciting opportunity has arisen for an IT Delivery Manager specialising in Customer and Credit Systems, based in Kuala Lumpur. This role is ideal for someone who thrives on bringing teams together to deliver robust technical solutions that drive business success. The organisation offers a supportive environment where your expertise will be valued, and you’ll have the chance to work with knowledgeable colleagues across multiple disciplines.

What you'll do:

As an IT Delivery Manager – Customer and Credit Systems based in Kuala Lumpur, you will be at the heart of driving successful project outcomes by coordinating cross-functional teams and external vendors. Your day-to-day responsibilities will involve planning project deliverables meticulously, monitoring progress against key milestones, resolving any issues that arise during implementation, and ensuring that every solution meets stringent enterprise architecture and security standards. You’ll work collaboratively with analysts, architects, developers, testers, and business specialists to transform functional requirements into reliable technical solutions. By overseeing rigorous testing processes and managing deployment activities smoothly, you’ll help guarantee that new capabilities are integrated seamlessly into existing systems. Your commitment to maintaining clear documentation will underpin the organisation’s dedication to transparency and compliance. Success in this role means consistently delivering high-quality results while fostering a culture of collaboration among all stakeholders involved.

• Oversee the technical delivery of business solutions for Customer and Credit Origination systems, including managing new capabilities, system enhancements, and upgrades from inception through deployment.
• Plan, monitor, and manage all technical deliverables to ensure project requirements are met within allocated budgets and timelines, while maintaining high standards of quality.
• Collaborate closely with application teams to manage technical dependencies, ensuring seamless integration of solutions across platforms.
• Identify, track, and mitigate risks or issues that may impact technical delivery by proactively engaging stakeholders and implementing effective solutions.
• Provide timely status updates on technical progress, challenges encountered, and resolutions achieved to both internal teams and external partners.
• Partner with System Analysts, Business Solution Specialists, Architects, and Development Managers to translate functional requirements into comprehensive technical solutions.
• Ensure solution designs adhere strictly to enterprise architecture guidelines as well as security and compliance standards set by the organisation.
• Oversee all testing activities including System Integration Testing (SIT), User Acceptance Testing (UAT), performance/load testing, and security testing to guarantee system reliability.
• Manage detailed technical implementation plans and coordinate cutover activities to ensure smooth production deployments along with post-implementation support.
• Develop and maintain thorough documentation in accordance with organisational templates, standards, and audit requirements to facilitate transparency and accountability.

What you bring:

To excel as an IT Delivery Manager – Customer and Credit Systems in Kuala Lumpur, you will bring a wealth of experience gained from leading IT projects within multinational or regional organisations. Your academic background in computer science or engineering forms a solid foundation for understanding complex systems. Having managed delivery teams for several years demonstrates your capacity for nurturing talent through supportive leadership. Your hands-on experience spans coding tasks as well as developing detailed specifications—skills that allow you to empathise with team members facing technical challenges. Familiarity with SDLC principles ensures you can guide projects efficiently while remaining sensitive to stakeholder needs. Experience within banking or wealth management environments gives you valuable insight into industry-specific requirements. While knowledge of Oracle SQL or Java is beneficial, your proven ability to deliver large-scale implementations is what truly sets you apart. Your strong interpersonal skills mean you can foster trust among colleagues from diverse backgrounds while communicating clearly across all levels of the organisation.

• Bachelor’s degree in Computer Science, Engineering or a related discipline is required; additional professional or technical qualifications are highly regarded.
• More than 10 years’ experience delivering IT capabilities for multinational or regional organisations demonstrates your dependability in complex environments.
• At least 5 years’ experience managing IT delivery teams showcases your ability to nurture talent within collaborative networks.
• Extensive background in systems development—including coding, creating functional/technical specifications, and conducting testing—totalling at least 8 years ensures you bring deep knowledge to the team.
• Solid understanding of software development life cycle (SDLC) principles as well as project management methodologies enables you to guide projects effectively from start to finish.
• Experience within the banking industry is preferred; familiarity with Wealth Management systems adds further value.
• Knowledge of Oracle SQL and Java is considered advantageous but not mandatory for success in this role.
• Proven track record in delivering large-scale applications or system implementations highlights your reliability under pressure.
• Excellent problem-solving abilities combined with analytical thinking equip you to address challenges empathetically while supporting others.
• Strong communication skills enable you to connect with both technical experts and non-technical stakeholders in an inclusive manner.

What sets this company apart:

This organisation stands out for its commitment to creating an inclusive workplace where every team member feels supported throughout their career journey. Employees benefit from flexible working opportunities designed to accommodate individual needs while promoting work-life balance. Generous pension contributions reflect the company’s dedication to long-term financial wellbeing for staff members. Continuous training programmes ensure everyone has access to learning resources that encourage personal growth as well as professional advancement. The company values collaboration above all else—encouraging open communication between departments so that innovative ideas can flourish within a dependable network of knowledgeable professionals. By prioritising employee welfare alongside business objectives, this organisation fosters a warm environment where people genuinely enjoy working together toward shared goals.

What's next:

If you’re ready to take the next step in your career by joining a collaborative team dedicated to delivering impactful technology solutions—this is your chance!

Apply today by clicking on the link provided below.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C