Head of Digital Systems & Process Transformation (SDLC)

A leading organisation in the healthcare sector is seeking a Head of Digital Systems and Process Transformation. This strategic role offers you the opportunity to shape the future of process transformation, driving operational excellence and supporting data-driven decision-making across all departments.

What you'll do:

As Head of Digital Systems and Process Transformation, you will play a pivotal role in shaping the organisation’s approach to operational excellence. Your day-to-day responsibilities will involve guiding a skilled team through the design and enhancement of backend systems that drive efficiency across all departments. You will work closely with stakeholders to understand their needs, develop innovative workflows, and oversee project delivery from inception through implementation. By staying informed about technological advancements and best practices in process optimisation, you will ensure the organisation’s systems remain robust, scalable, and aligned with evolving business goals. Your ability to mentor others will foster a collaborative environment where knowledge is shared freely, enabling your team to grow professionally while delivering impactful results.

• Guide the Process Transformation team in designing, developing, and continuously improving backend systems and tools that support cross-functional operations.
• Conduct thorough analysis of existing business processes across various departments to identify areas for optimisation and reengineering.
• Develop scalable, user-friendly system workflows that align closely with both business objectives and operational requirements.
• Collaborate extensively with stakeholders from different functions to understand their challenges and deliver tailored system solutions that enhance accuracy, efficiency, and productivity.
• Oversee the complete software development lifecycle, ensuring timely delivery of high-quality systems that meet rigorous performance standards.
• Stay abreast of emerging technologies and best practices in business systems and process optimisation to ensure the organisation remains competitive.
• Mentor team members by fostering skill development, encouraging knowledge sharing, and nurturing a culture of continuous improvement.
• Manage multiple concurrent projects effectively while maintaining exceptional execution quality and meeting deadlines consistently.

What you bring:

Your extensive experience in business process management equips you with the insight needed to drive meaningful transformation initiatives as Head of Digital Systems and Process Transformation. With a solid academic background complemented by hands-on expertise in programming—particularly using C#, .Net frameworks within Azure—you are adept at architecting scalable solutions tailored to complex organisational needs. Your understanding of finance-related systems ensures you can address operational pain points holistically while your proven ability to manage engineering teams highlights your commitment to nurturing talent through supportive leadership. By bridging technical requirements with broader business objectives through effective collaboration and clear communication, you create an inclusive environment where everyone feels valued. Your interpersonal skills enable you to connect with colleagues at all levels while your preference for process-oriented approaches ensures every solution delivers measurable impact.

• Minimum 7 years’ experience in business process management, business systems development or process reengineering within complex organisations.
• Bachelor’s degree in IT, Computer Science, Business Administration or related discipline demonstrating strong academic foundation.
• Comprehensive background in finance, accounting, sales, budgeting and expense management systems supporting cross-functional operations.
• Hands-on expertise in programming languages such as C# (most critical), .Net, Azure environments as well as Java, VBA, VB or JavaScript technologies.
• Proven track record in system architecture design including coding standards adherence, code review processes, database design principles, testing methodologies and performance tuning strategies.
• Demonstrated experience managing engineering or development teams with responsibility for mentoring six or more members.
• Ability to bridge technical implementation with business needs by collaborating effectively with both technical experts and non-technical stakeholders.
• Exceptional communication skills combined with supportive leadership style fostering teamwork across diverse groups.
• Strong interpersonal abilities enabling you to build trust-based relationships throughout the organisation.
• Preference given to candidates who possess robust business process backgrounds rather than purely technical expertise.

What sets this company apart:

This organisation stands out for its unwavering commitment to operational excellence within the healthcare sector. Employees benefit from a collaborative culture where knowledge sharing is encouraged at every level—creating an environment where learning never stops. Supportive leadership fosters personal growth while flexible working opportunities allow you to balance professional ambitions with life outside work. Training programmes are designed not only to enhance technical skills but also nurture interpersonal abilities so everyone can contribute meaningfully regardless of their background or expertise. The company’s dedication to inclusivity means under-represented voices are heard; teamwork is celebrated; networks flourish; and every individual has access to resources needed for success. By joining this forward-thinking organisation as Head of Digital Systems and Process Transformation, you become part of a community committed not just to innovation but also genuine care for its people—making it an ideal place for those who value connection alongside career advancement.

What's next:

If you are ready to take on a strategic leadership role where your expertise will shape digital transformation across an entire organisation—apply now!

Apply today by clicking on the link provided below.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C