Business Analyst – AS400 Life Insurance Systems

A leading insurance provider in Kuala Lumpur is seeking a knowledgeable Business Analyst with deep expertise in the AS400 platform and life insurance systems. This opportunity offers you the chance to make a meaningful impact on critical agency distribution technology, policy administration, compensation management, and performance reporting applications.

What you'll do:

As a Business Analyst – AS400 Life Insurance Systems based in Kuala Lumpur, you will play a pivotal role in shaping the future of agency distribution technology for a respected insurance provider. Your daily responsibilities will centre around facilitating agile project delivery by capturing detailed user stories, planning robust UAT strategies, and implementing complex requirements that meet stakeholder needs. You will collaborate closely with business users to gather insights, document requirements, and translate them into actionable solutions for policy administration systems such as AS400 and Polisy Asia. Supporting both new product launches and ongoing system enhancements will be integral to your role as you perform thorough testing activities and post-deployment checks. Your ability to manage multiple priorities within strict deadlines will be essential during critical project phases. By mentoring team members and fostering a culture of knowledge sharing, you will contribute to scaling up team capabilities while driving continuous improvement initiatives that reduce production issues. Effective communication with stakeholders will ensure alignment on expectations throughout each stage of the project lifecycle.

• Facilitate Agile project delivery by documenting user stories, planning UAT strategies, and implementing complex requirements to ensure timely completion of all initiatives with expected quality standards.
• Gather, analyse, and document business requirements from multiple stakeholders across the organisation to drive effective solutions for agency distribution technology systems.
• Support day-to-day operations of core insurance systems including Policy Admin Systems (AS400), Polisy Asia, and Compensation System testing to maintain system reliability and accuracy.
• Lead preparation and testing for new product launches, campaign enhancements, and system upgrades to ensure seamless integration into existing processes.
• Perform comprehensive testing activities and post-deployment verification while strictly adhering to governance procedures and compliance standards.
• Manage multiple priorities effectively within tight deadlines by applying strong organisational skills and maintaining focus during critical project delivery times.
• Provide guidance and mentorship to team members to help scale up capabilities and foster a collaborative environment focused on shared success.
• Communicate proactively with internal and external stakeholders using innovative methods to manage expectations around technology initiatives and project deliverables.
• Drive continuous improvement efforts aimed at reducing production issues through root cause analysis and process optimisation.
• Ensure timely delivery of new projects by coordinating resources, monitoring progress, and resolving any challenges that arise during implementation.

What you bring:

Your background as a Business Analyst – AS400 Life Insurance Systems demonstrates proven experience within the life insurance sector where you have developed an intricate understanding of distribution models and compensation frameworks. You bring hands-on expertise managing policy administration platforms like AS400 alongside compensation management systems—skills that are vital for supporting both day-to-day operations and strategic enhancements. Your track record includes guiding small teams through complex projects while nurturing their growth through mentorship. You excel at problem-solving under pressure by leveraging available resources creatively. Close collaboration with IT professionals has given you insight into software development lifecycles which aids in translating business needs into technical solutions. Advanced MS Excel proficiency allows you to analyse data effectively; basic SQL knowledge supports database queries; strong presentation skills help communicate results clearly. Experience configuring life insurance products or compensation schemes further strengthens your suitability for this position.

• Bachelor’s degree in management, business or related field provides a solid foundation for understanding organisational processes within the insurance sector.
• Proven experience working in the life insurance industry with an in-depth understanding of insurance distribution channels and compensation processes is essential for success in this role.
• Hands-on expertise managing key insurance applications such as Policy Admin Systems (AS400), compensation management platforms, and reporting tools enables you to deliver reliable solutions.
• Demonstrated ability supporting production environments through efficient BAU processes ensures smooth operation of mission-critical systems.
• Experience managing small teams by providing guidance, mentorship, and support helps build collective capability within the department.
• Excellent problem-solving attitude combined with troubleshooting skills allows you to identify solutions using available resources efficiently.
• Close collaboration with IT teams supported by a strong grasp of SDLC processes facilitates effective implementation of technology initiatives.
• Advanced proficiency in MS Excel is required for data analysis tasks; basic SQL skills enhance your ability to query databases; strong presentation abilities enable clear communication of findings.
• Understanding of life insurance product setup as well as compensation scheme configuration supports accurate system implementation.

What sets this company apart:

This organisation stands out as one of Malaysia’s most respected names in the insurance industry—renowned for its commitment to customer-centric innovation across life protection products. Employees benefit from an inclusive workplace culture that encourages collaboration between diverse teams spanning business operations and technology functions. The company invests heavily in professional development through ongoing training opportunities designed to expand your skillset over time. A focus on continuous improvement means your ideas for optimising processes are welcomed—and your contributions towards reducing production issues are recognised as part of broader organisational success. With dependable leadership committed to nurturing talent at every level, you’ll find yourself supported by colleagues who value teamwork above all else.

What's next:

If you’re ready to take your career forward in a supportive environment where your expertise makes a real difference—this is your moment!

Apply today by clicking on the link below—your next rewarding challenge awaits.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C