Business Analyst (Banking/Insurance)

A leading organisation in Kuala Lumpur is seeking a highly skilled Business Analyst with a strong background in insurance, either general or life, to join their collaborative team. This is an exceptional opportunity for you to leverage your expertise in business analysis and insurance processes to drive impactful projects that shape the future of the industry.

What you'll do:

As a Business Analyst – Insurance Sector based in Kuala Lumpur, you will play a pivotal role in shaping the success of key projects by translating complex business needs into actionable solutions. Your day-to-day responsibilities will involve engaging with stakeholders across multiple functions to gather detailed requirements, preparing comprehensive process models that enhance customer experiences, and collaborating with technical experts to design innovative systems. You will be instrumental in managing the full project lifecycle—from initial scoping through testing and post-implementation review—ensuring every stage meets high standards of quality. By supporting change management activities and facilitating knowledge transfer among team members, you will help foster a culture of continuous improvement. Your ability to adapt methodologies according to project demands will be crucial in delivering results that exceed expectations while maintaining strong relationships with colleagues and clients alike.

• Facilitate comprehensive sessions for gathering business requirements from stakeholders, ensuring all deliverables are produced accurately and within agreed timelines throughout the project lifecycle.
• Prepare detailed documentation including as-is and to-be models by modelling process flows, defining data specifications, and mapping system integrations while considering the end-to-end customer journey.
• Collaborate closely with technical teams to identify areas for development and co-create effective solutions that align with project objectives and organisational goals.
• Maintain and analyse requirement traceability matrices, prioritising requirements in partnership with stakeholders to ensure alignment with business needs.
• Work hand-in-hand with project managers and technology teams to assess risks, define clear project scopes, and develop robust high-level project plans that guide successful delivery.
• Conduct thorough quality reviews of project deliverables from various contributors to ensure standards are met before implementation.
• Develop comprehensive test plans, actively participate in testing activities, support user acceptance testing, and facilitate training or change management sessions for end users.
• Oversee post-implementation activities such as incident resolution, root cause analysis, lessons learned workshops, and ongoing stakeholder engagement to drive continuous improvement.
• Adapt delivery methodologies such as SCRUM or Waterfall based on specific project requirements to optimise outcomes.

What you bring:

To excel as a Business Analyst – Insurance Sector in this role, you will bring substantial experience gained from working on complex projects within insurance organisations. Your academic background provides a solid foundation for understanding both technical concepts and business operations. You have honed your ability to analyse intricate requirements by collaborating closely with cross-functional teams—translating insights into practical solutions that improve efficiency and customer satisfaction. Your familiarity with both Agile and Waterfall approaches allows you to tailor your methods according to each project's unique context. Proficiency in industry-standard tools ensures seamless documentation of workflows while supporting transparent communication among stakeholders. Above all else, your commitment to nurturing positive relationships through empathy, dependability and open dialogue sets you apart as someone who thrives in collaborative settings where shared success is celebrated.

• Bachelor’s degree in Business IT, Business Information Systems, IT Management, Computing, Business Administration or related fields is required for this position.
• At least six years’ experience working as a Business Analyst, System Analyst or Product Owner on system delivery or process improvement projects within the insurance sector is essential.
• Demonstrated expertise in both Life Insurance and General Insurance domains with deep understanding of relevant products and operational processes is highly valued.
• Proven track record using Agile (SCRUM) as well as Waterfall methodologies for successful project delivery is necessary.
• Comprehensive knowledge of project management principles including requirements analysis, solution design, system testing procedures, implementation strategies and stakeholder management best practices is expected.
• Advanced proficiency with tools such as Microsoft Visio (or similar process modelling software), JIRA and Confluence is important for effective documentation and collaboration.
• Strong analytical thinking abilities combined with excellent numeracy skills enable you to model processes accurately and solve problems efficiently.
• Experience participating in digital transformation initiatives or system/platform modernisation projects within insurance environments would be advantageous.
• Excellent interpersonal skills allowing you to communicate clearly with diverse stakeholders at all levels while fostering positive working relationships.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s contributions are valued. With a focus on professional development through ongoing training opportunities and mentorship programmes, employees are encouraged to grow their skills while taking on new challenges. The company’s dedication to flexible working arrangements supports work-life balance without compromising productivity or innovation. By championing diversity of thought and promoting open communication across all levels of the business, they create an environment where ideas flourish—and where everyone feels empowered to make a difference. Their reputation for excellence within the insurance sector is built upon decades of trusted service delivery combined with forward-thinking investments in technology-driven transformation. Joining this team means becoming part of a network that prioritises collaboration over competition—where supportive leadership guides individuals towards achieving their full potential together.

What's next:

If you are ready to take the next step in your career as a Business Analyst within the insurance sector—and want to make a real impact—this is your chance!

Apply today by clicking on the link provided; we look forward to connecting with talented professionals like you who are eager to contribute their expertise.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C