Senior Manager, Digital Platforms

A new Senior Manager, Digital Platforms job has recently become available at a Fortune 500 MNC based in Kuala Lumpur.

About the Senior Manager, Digital Platforms Role:
In this business critical role, you will have two important portfolios within the digital business - digital platforms and delivery.

Key Responsibilities:

• Recommend solutions/enhancements in systems, processes and/or servicing to improve customer experience and achieve operation excellence based on analytics
• Drive the system/process change requirements with internal and external stakeholders from a customer experience perspective
• Leverage customer interaction and reviews on third party platform as source of insights to drive improvement in systems, process, services and claims/policy operations
• Manage development lifecycle with an iterative and incremental approach for multiple teams
• Manage risk, dependencies, releases and cross-team coordination
• Facilitate recurring and ad hoc meetings within development lifecycle (e.g. Stand-up, Sprint Planning, Refinement, Sprint Review, Sprint Retrospective)
• Guide the development team on effective backlog management and help create backlog items when needed
• Identify and remove impediments and interruptions to team productivity

To succeed in this role, you must demonstrate the ability to challenge the norm, traditional way of working and possess constant awareness of outside-in thinking to deliver the best customer experience solutions.

Key Requirements:

• Bachelor's/master's degree from a recognised university preferably in business administration, insurance studies, actuarial, and/or information technology
• Certified Prince2, Agile Project Management, Project Management Professional (PMP) or Programme Management Professional (PgMP) is required
• Minimum of 10 years of experience in technology, business operations, management or project leadership
• Minimum of five years of project/programme management experience with waterfall or agile implementation methodology and preferably in business transformation, change management, process re-engineering and new technology implementation
• Minimum of five years of leadership experience leading a small/mid-sized expert team of customer-facing operations team
• Minimum of five years of analytics experience and a passion for developing best-in-case customer service experience

This organisation is known to be the top leading player within its field of expertise and strongly believes in empowering their people.

The culture is demanding and if you are ready for a step up in your career, this Senior Manager, Digital Platforms role is just right for you.

Apply Now or you can email me your updated resume at sheryl.sim@robertwalters.com.my.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C