General Manager (BPO)

Our client is offering an exciting opportunity for a General Manager in the BPO sector for their office in KL.

General Manager (BPO)

This role provides the unique chance to establish and manage overseas customer service subsidiaries from scratch, recruit and manage teams, and create the best global customer service system in the gaming industry. With fast-paced, challenging projects, you'll gain valuable learning and growth opportunities, along with international team management experience. You'll have the chance to explore innovative customer service concepts tailored to the global user base and needs of the gaming world.

• Opportunity to build overseas customer service subsidiaries from scratch
• Gain valuable learning and growth opportunities
• Explore innovative customer service concepts tailored to the gaming world

What you'll do:

As a General Manager in the BPO sector, your role will be pivotal in establishing and managing overseas customer service subsidiaries. You will support various game projects by providing excellent frontline customer service support. Your responsibilities will also include continuously iterating workflows and standards, tracking KPIs, identifying and solving problems proactively. You will play a crucial role in enhancing user experience by listening to their feedback and helping the R&D department optimize products.

• Establish and manage overseas customer service subsidiaries based on business needs
• Support customer service supervisors for various game projects
• Continuously iterate workflows and standards, establish a data framework and monitoring system
• Track key performance indicators (KPIs), proactively identify and solve problems
• Provide a great customer service experience for players
• Listen to user feedback, build a bridge between users and products
• Help the R&D department optimize products to enhance user experience

What you bring:

The ideal candidate for this General Manager position brings more than 5 years of customer service management experience. You have proven skills in team building and managing multinational teams of over 50 people. Your strong customer-centric mindset keeps you focused on enhancing customer experience. Your willingness to innovate and try new service models sets you apart. Previous entrepreneurial experience or BPO work experience would be advantageous. Experience in the internet or gaming industry is preferred. You are self-driven, eager to learn, take on challenges, and have good proficiency in both Chinese and English.

• More than 5 years of customer service management experience
• Experience in team building and management, managing multinational teams of over 50 people
• Strong customer-centric mindset, focused on customer experience
• Willingness to innovate and try new service models
• Entrepreneurial experience, BPO work experience preferred
• Experience in the internet or gaming industry preferred
• Self-driven, eager to learn and take on challenges
• Good proficiency in both Chinese and English

What sets this company apart:

This company offers an inclusive environment where innovation thrives. They provide ample opportunities for professional growth through challenging projects that push boundaries. Their commitment to creating the best global customer service system in the gaming industry sets them apart. They value their employees' contributions and encourage them to explore innovative customer service concepts tailored to the global user base and needs of the gaming world.

What's next:

Ready for a career-defining opportunity? Apply now!

Apply today by clicking on the link. We can't wait to hear from you!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C