Senior Product Owner (FMCG)

As the Senior Product Owner, you will manage the vendor in charge of the company’s critical applications (Manufacturing & Finance). This role requires strong coordination abilities, a deep understanding of IT systems, and expertise in managing vendor relationships to ensure seamless service delivery. The ideal candidate will drive performance excellence, foster collaboration between internal teams and vendors, and implement best practices.

Key Skills: IT service delivery, vendor management, Critical Applications (Manufacturing & Finance), IT systems and infrastructure, service management tools (e.g., ITIL, ServiceNow), coordination and organizational skills, communication, compliance, continuous improvement.

What you'll do:

• Coordinate and manage IT service delivery of the vendor in charge of the company’s critical applications (Manufacturing & Finance).
• Ensure effective communication between internal senior stakeholders and external vendors.
• Develop and maintain service plans, schedules, and budgets.
• Monitor performance against SLAs and address issues promptly.
• Manage vendor relationships and conduct regular service reviews.
• Implement best practices for service delivery management and foster innovation.
• Ensure compliance with company policies and industry standards.

What you bring:

• Bachelor’s degree in IT or related field (Master’s preferred).
• Proven experience managing IT service delivery of vendors or large scale internal teams.
• Strong knowledge of IT systems, infrastructure, and service management frameworks (e.g., ITIL).
• Proficiency in service management tools like ServiceNow.
• Excellent coordination, organizational, and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• ITIL certification or similar is preferred.

What sets this company apart:

A global leader in the FMCG industry, this organization is celebrated for its commitment to innovation, sustainability, and employee well-being. Focused on health and nutrition, it strives to make a positive impact on communities while fostering a purpose-driven and inclusive culture. As an employer, the company values diversity, collaboration, and continuous learning, offering employees access to advanced tools, training programs, and opportunities to work on meaningful projects. Joining this organization means contributing to a healthier world while shaping the future of FMCG.

What's next:

Ready for a career that skyrockets your professional development? Apply now!

Apply today by sending your latest CV to Eugene.Lim@robertwalters.com.my !

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C