Technical Support Specialist

As a Technical Support, you will be responsible for managing escalated cases & tickets, setting up log monitoring, investigating alarms, and gathering problem logs or database logs for further escalation. You will work closely with the Infrastructure team to mitigate issues within defined service level agreements (SLAs).

Key Skills: Technical support, Troubleshooting, Log monitoring, Problem-solving, Analytical skills, Communication skills

What you'll do:

• Manage escalated cases & tickets to provide technical support.
• Log monitoring and investigate alarms triggered.
• Gather problem logs and escalate them to the appropriate team.
• Collect data from logs for reporting and statistical analysis.
• Collaborate with the Infrastructure team to resolve issues within defined SLAs.

What you bring:

• Degree in Computer Science or any equivalent.
• Experience in troubleshooting and resolving issues using logging, database queries, and support tools.
• Familiarity with working in a 24x7 on-call setup.
• Willingness to work on rotation shift basis, including midnight hours.
• Excellent analytical and problem-solving skills.

What sets this company apart:

Join a highly successful and dynamic FinTech company that has revolutionized the financial industry with its innovative products and widespread commercial presence. Be part of a talented and passionate team that is driving change and shaping the future of finance. With a proven track record of success, this fast-paced and high-growth organization offers an exciting and challenging work environment where your skills and expertise will be valued. Take this opportunity to make a real impact and be part of a company that is at the forefront of innovation in the FinTech industry. Apply now and join the team that is changing the way people interact with financial services.

What's next:

Ready for a career that skyrockets your professional development? Apply now!

Apply today by sending your latest CV to Eugene.Lim@robertwalters.com.my !

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C