Senior Manager, Service Management
Salary Market Aligned
Location Kuala LumpurFULL_TIME
Consultant FlorieMae Salazar
Job Ref 1777240/001
Date posted 18 July 2022kuala-lumpur tech-transformation/it-service-delivery 2022-07-18 2022-09-16 insurance Kuala Lumpur MY Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting Senior Manager, Service Management job has just become available to one of the leading organisations in Kuala Lumpur.
About the Senior Manager, Service Management Role:
This role requires you to manage service providers on day-to-day activities relating to change request management and occasionally SLA and invoicing matters according to the agreed contractual terms and conditions.
- Chair regular review performance meeting with service providers and stakeholders
- Monitor, improve and drive change request performance for vendors
- Monitor and ensure all deliverables are delivered by all service providers according to schedule
- Oversee change request progress to ensure they are properly handled according to established procedures
- Ensure all delivered change requests, infrastructure commodity consumption usage, and services credits from SLA measurement are properly reflected in monthly invoices from service providers
- Monitor any service improvement plans and ensure regular progress from all related parties
- Administer and coordinate all service proposals (service change requests) with the service provider to fulfil business user requests, from request initiation to proposal sign-off
To succeed in this Senior Manager, Service Management role, you must be able to work with vendors and internal stakeholders to uplift and improve the service change request process.
- Degree in Information Technology or equivalent
- At least eight years' experience in service delivery in an enterprise environment relating to service management
- Understanding of project management is an advantage
- Excellent communication skills with proficiency in English and the ability to work with other stakeholders
- Demonstrate resourcefulness and adaptability in changing environments
This leading regional financial services organisation offers a great working environment and career progression opportunities.
If you are a subject matter expert in service management and want to take the next step in your career, this Senior Manager, Service Management role is the one for you.
Apply today or email me at firstname.lastname@example.org to discuss this new opportunity.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
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