End User Computing Engineer

A leading organisation in Kuala Lumpur is seeking an End User Computing Engineer to join their Service Operations team, offering a unique opportunity to play a pivotal role in the ongoing evolution and stability of core IT infrastructure. This position is ideal for someone who thrives on supporting business-critical systems, enjoys collaborating with both internal teams and external vendors, and is passionate about driving continuous improvement across technology platforms.

What you'll do:

As an End User Computing Engineer based in Kuala Lumpur, you will:

• Support and maintain core IT infrastructure components such as workstations, servers, virtualisation platforms, storage systems, backup solutions, operating systems, and data centre environments to ensure seamless business operations.
• Monitor the health, performance, and capacity of infrastructure assets proactively to guarantee high availability and reliability for all users.
• Respond promptly to incidents by conducting thorough root cause analysis and resolving complex infrastructure-related issues efficiently.
• Manage patching cycles by planning, scheduling, executing regular updates for workstations, servers, operating systems, network devices, security tools, and endpoint environments while minimising business disruption.
• Provide comprehensive operational support for Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Entra ID; drive adoption of new features aligned with business needs.
• Support identity management integrations such as directory synchronisation, conditional access policies, Intune device management, ensuring secure access across endpoints.
• Act as an internal subject matter expert for Zscaler (ZIA/ZPA) operations by assisting with onboarding processes, policy configuration, troubleshooting access issues, and post-deployment stabilisation.
• Collaborate closely with security teams to uphold compliance standards and address connectivity or application access challenges related to Zscaler or other security solutions.
• Participate actively in infrastructure projects including migrations and technology refreshes by contributing to planning sessions, implementation activities, testing phases, go-live support efforts.
• Prepare detailed technical documentation such as runbooks and operational handover materials to facilitate knowledge sharing within the team.

What you bring:

To excel as an End User Computing Engineer in this environment you will have:

• Demonstrated experience providing robust support for IT infrastructure components including workstations, servers (physical/virtual), storage arrays, backup solutions, operating systems (Windows/Linux), and data centre environments over at least five years.
• Hands-on proficiency administering Microsoft 365 environments encompassing Exchange Online mailboxes management, Teams collaboration tools setup/support, SharePoint site administration, OneDrive configuration/troubleshooting as well as Entra ID integration.
• Exposure to implementing or supporting network security access solutions such as Zscaler (ZIA/ZPA), VPNs or firewalls; ability to troubleshoot connectivity/application access issues effectively.
• Solid understanding of cloud service models (Azure IaaS/PaaS/SaaS) along with practical experience managing Active Directory domains/services (including DFS/DNS).
• Familiarity with networking concepts including next-generation firewalls (CISCO/Palo Alto preferred), load balancers/switches; able to collaborate with network/security teams on joint initiatives.
• Proven track record managing patch cycles: planning/scheduling/executing updates across diverse environments; maintaining compliance documentation; coordinating with stakeholders for smooth rollouts.
• Experience working within operational support frameworks as well as participating in project-based assignments involving migrations/upgrades/technology refreshes/change management processes.
• Excellent analytical skills coupled with strong problem-solving abilities; adept at investigating root causes behind incidents/issues affecting infrastructure performance or security posture.
• Ability to manage multiple priorities simultaneously in a fast-paced setting while remaining adaptable to changing requirements or deadlines; comfortable communicating expectations clearly with customers/internal teams alike.
• Relevant academic qualifications: Diploma/Advanced Diploma/Bachelor’s Degree (or equivalent) in Information Technology/Computer Systems/Computer Studies; professional certifications such as ITIL or technical credentials are advantageous.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace culture where every team member feels valued and supported. Employees benefit from flexible working opportunities designed around individual needs—enabling better balance between personal commitments and professional ambitions.

What's next:

If you are ready to take your career forward in a supportive environment where your expertise truly matters—this is your moment!

Apply today by clicking on the link provided—your next rewarding challenge awaits.

Robert Walters SEA is acting as an Employment Business in relation to this vacancy.