MES Support Specialist

As an MES Support Specialist, you will play a pivotal role in supporting production services by managing incidents, deploying enhancements, and providing expert guidance to users. This opportunity allows you to work with a global IT center of a multinational specialty manufacturer in Malaysia.

Your day-to-day responsibilities will involve monitoring critical applications, analysing performance metrics, creating insightful dashboards, and performing regular maintenance tasks. You will also coordinate rollout activities at new factories, gather user feedback for continuous improvement initiatives, manage containerisation deployments, ensure compliance with security standards, conduct thorough testing procedures, document systems meticulously, and deliver standard user training. Success in this role requires a keen eye for detail, strong communication skills, and a passion for supporting smart factory operations through reliable OT solutions.

• Manage incidents and changes using ITIL processes through ServiceNow, ensuring smooth service delivery for key users and application users.
• Provide dependable 2nd-level support for MES applications, addressing user queries and resolving technical issues promptly.
• Deploy bug fixes, configuration changes, and minor enhancements to maintain optimal performance of MES Systems across multiple sites.
• Support rollout activities at new factories by coordinating with stakeholders and facilitating seamless integration of MES solutions.
• Gather requirements and user feedback for the consulting team, enabling continuous improvement of operational technology services.
• Monitor applications and infrastructure using specialised tools, analysing performance data to identify bottlenecks and recommend improvements.
• Create comprehensive dashboards and KPI reports that provide actionable insights into system performance and operational efficiency.
• Perform regular maintenance for MES systems, including master data updates based on service requests to ensure data integrity.

What you bring:

Your proven experience as an MES Support Specialist will be demonstrated through your deep understanding of production services within industrial environments. Your interpersonal skills allow you to connect with users while delivering training sessions; your attention to detail ensures accurate documentation; your collaborative approach fosters teamwork; your commitment to continuous learning drives personal growth; your dependability makes you a trusted member of the IT team.

• Bachelor Degree in Computer Science, Business Informatics or a comparable field is required for foundational knowledge in operational technology.
• At least three years of experience operating production services or operational services within manufacturing or industrial settings is essential.
• Initial experience dealing with service providers and advising customers demonstrates your ability to collaborate effectively with external partners.
• Proficiency with MES systems enables you to support complex manufacturing execution processes.
• Expertise in monitoring and logging tools allows you to analyse system performance efficiently.
• Linux administration skills are crucial for managing application environments securely.
• Scripting abilities using Bash, Python or Perl facilitate automation of routine tasks for improved efficiency.
• Understanding networking fundamentals and integration knowledge supports seamless connectivity.
• Experience with containerisation technologies (Docker, Kubernetes) as well as CI/CD pipelines ensures robust deployment practices.
• Familiarity with virtualization (VMware/KVM) and cloud platforms (Azure) expands your capability to manage diverse infrastructures.
• SQL database knowledge is important for maintaining master data integrity within OT applications.
• Strong communication skills paired with knowledge of application management processes enable effective interaction with users and stakeholders.
• Understanding business processes in smart factory contexts helps align OT solutions with organisational goals.
• Familiarity with service management methods such as PMI & ITIL provides structure for incident handling and change management.
• Proficiency in English ensures clear documentation and training delivery across multicultural teams.

What sets this company apart:

This organisation stands out for its unwavering commitment to employee development through flexible working arrangements that accommodate individual needs. enjoying access to ongoing training opportunities tailored specifically for MES professionals. The company’s inclusive culture encourages collaboration across all levels, ensuring every voice is heard, and places high value on knowledge sharing among teams. With supportive leadership focused on nurturing talent rather than hierarchy or competition, you can expect a warm environment where your contributions are recognised. The organisation’s dedication to technological advancement means you’ll always be at the forefront of industry trends while enjoying stability within a respected global network. Whether you’re looking for professional growth or personal fulfilment within a caring community of colleagues who share your passion for operational excellence, this is the place where you can truly thrive.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C