Assistant Manager, IT Operations

A leading industrial organisation is seeking an Assistant Manager, IT Operations to play a pivotal role in shaping the future of technology and digital transformation across its regional businesses. This is a unique opportunity for you to make a significant impact by driving strategic IT initiatives, enhancing cybersecurity measures, and delivering robust technology solutions that support business growth. You will be joining a knowledgeable and supportive team where your expertise will be valued, and your ideas will help steer the direction of technology operations. The organisation offers flexible working opportunities and ongoing training to ensure you continue to develop professionally while contributing to high-profile projects that span multiple countries. If you are passionate about leveraging technology to create meaningful change and thrive in an environment that values collaboration, dependability, and inclusive leadership, this is the perfect next step for your career. * Play a key role in driving digital transformation and technology strategy across multiple entities in Malaysia, Singapore, Thailand, and Vietnam, impacting over 1,700 users at more than 35 locations. * Enjoy flexible working opportunities and access to continuous professional development through training programmes designed to enhance your skills and knowledge within a supportive team environment. * Work closely with senior leadership, stakeholders, and subject matter experts to deliver innovative IT solutions that align with organisational goals while ensuring cost efficiency and operational excellence.

What you'll do:

As Assistant Manager, IT Operations you will be entrusted with overseeing the full spectrum of technology operations for a diverse industrial group spanning several countries. Your day-to-day responsibilities will involve managing complex projects that drive digital transformation while ensuring robust cybersecurity measures are in place. You will work collaboratively with senior leaders and stakeholders to deliver innovative solutions tailored to evolving business needs. Success in this role requires a keen ability to balance technical oversight with strategic vision—ensuring operational excellence through effective resource allocation, contract management, financial stewardship, and continuous process improvement. You will also play a vital part in fostering an inclusive culture where knowledge sharing is encouraged through regular training sessions and site visits. By chairing vendor meetings and maintaining strong relationships both internally and externally, you will help guarantee that technology services consistently exceed expectations.

• Oversee all aspects of IT operations including cybersecurity, risk management, infrastructure, service desk performance, shared services, and vendor relationships across the organisation’s regional footprint.
• Drive the delivery of digital services and manage business-critical IT projects from inception to completion, ensuring outcomes meet cost, quality, and time targets through formal project management disciplines.
• Champion process improvements within IT by identifying opportunities for optimisation and implementing best practices using modern tools and technologies.
• Manage IT financials including budgeting exercises (OPEX/CAPEX), commercial activities, contract negotiations, and vendor performance evaluations to ensure cost-effective service delivery.
• Lead the implementation of cybersecurity initiatives according to strategic plans while coordinating incident response efforts with divisional and group cybersecurity teams.
• Develop and maintain robust business continuity planning (BCP) and disaster recovery planning (DRP) frameworks to safeguard operations during crises or interruptions.
• Chair monthly service review meetings with IT vendors to monitor deliverables against service level agreements (SLAs) and drive continuous improvement initiatives.
• Coordinate enterprise architecture assessments including application portfolio reviews, obsolescence risk management, ERP transformation strategies, and solution roadmaps.
• Provide guidance to project teams by defining clear objectives, monitoring progress against measurable goals, facilitating feedback loops with stakeholders, and supporting options analysis for business cases.
• Engage regularly with internal users across all levels as well as external auditors, hardware/software suppliers, and outsourced service providers to ensure seamless communication on outages/emergencies and ongoing technology initiatives.

What you bring:

In this Assistant Manager, IT Operations position your extensive background in managing multifaceted technology environments will be instrumental in achieving success. Your ability to navigate both technical challenges—such as integrating new applications or optimising existing systems—and strategic priorities like aligning digital initiatives with overarching organisational goals sets you apart. You bring not only deep subject matter expertise but also a collaborative mindset that fosters teamwork across departments. Your interpersonal skills enable you to connect meaningfully with colleagues at every level while building dependable partnerships externally. With your commitment to continuous learning through training opportunities—and your sensitivity towards creating inclusive spaces—you will help shape a culture where everyone feels supported. Your analytical approach ensures that solutions are always grounded in thorough evaluation while your emotional intelligence allows you to guide teams effectively even under pressure.

• Bachelor’s degree in Computer Science or related field is required; additional certifications such as ITIL are essential while PMP or TOGAF qualifications are highly desirable.
• At least twelve years’ proven experience managing large-scale IT/Technology operations including maintenance activities and senior stakeholder engagement within complex organisations.
• Demonstrated expertise in Azure cloud services as well as enterprise architecture principles; hands-on experience with cybersecurity frameworks is considered an asset.
• Solid understanding of ERP systems integration alongside practical knowledge of IT operations support processes aligned with industry standards like ITIL.
• Exceptional financial acumen enabling effective budget management (OPEX/CAPEX), contract negotiation skills for commercial activities, and vendor relationship management capabilities.
• Advanced project management abilities encompassing scope definition, resource scheduling, risk mitigation strategies, change control processes, cost estimation techniques, quality assurance protocols—and the ability to communicate these clearly across teams.
• Strong emotional intelligence combined with collaborative leadership style that empowers team members to achieve shared objectives while nurturing talent development within a supportive environment.
• Excellent interpersonal skills allowing you to build trust-based relationships with internal users at all levels as well as external partners such as auditors or suppliers.
• Proven track record in developing business continuity plans (BCP/DRP), reporting on identified risks/action plans to senior management groups—and driving compliance with cybersecurity strategies.
• Ability to analyse complex business requirements holistically—translating them into actionable technology solutions through research-driven evaluation methods.

What sets this company apart:

This organisation stands out for its unwavering commitment to technological advancement across the industrial sector—offering employees the chance to work on impactful projects that reach thousands of users throughout Southeast Asia. The company prioritises flexibility in working arrangements so you can balance professional growth with personal wellbeing. Training opportunities abound here: whether it’s upskilling on emerging technologies or participating in cross-functional workshops led by knowledgeable peers. The leadership team is renowned for its supportive approach—encouraging open communication channels where every voice matters regardless of seniority or background. Employees benefit from being part of an inclusive network where collaboration drives innovation; generous resources are allocated towards professional development so you can continually expand your skillset while making meaningful contributions. Above all else this is an environment where dependability is celebrated—where your efforts directly influence the success of major business transformations regionally.

What's next:

If you’re ready to take on a rewarding challenge where your expertise shapes the future of technology operations across borders—apply now!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C