Site Specialist (Manufacturing)

Join a global leader as a Site Specialist, serving as the primary technical bridge between our IT infrastructure and our industrial plant operations (OT). You will be the subject matter expert driving digital excellence across our Malaysia sites, ensuring that our manufacturing and office environments are seamless, secure, and future-ready.

What you'll do:

As a Site Specialist based in Shah Alam supporting Malaysia operations, you will play an integral role in ensuring seamless service delivery across multiple locations. Your day-to-day responsibilities will involve close cooperation with automation and engineering staff to support plant operations while acting as the main point of contact for all IT/OT-related matters at your assigned sites. Success in this role requires you to be highly responsive to operational needs while fostering strong connections with internal teams and external partners.

• Support the efficient delivery of IT/OT services at various locations including plants and offices, within the region by collaborating with local teams.
• Act as the primary site contact for designated locations, providing or organising hands-on support to ensure successful service delivery.
• Manage hardware asset processes such as device replacement, break/fix activities, stock availability checks, and maintain accurate inventory records through regular audits.
• Consult on software asset management for local requirements, offering guidance on compliance and optimisation tailored to each site’s needs.
• Provide assistance for local IT/OT or facility applications as required by business management, including overseeing license management for local IT applications.
• Execute local IT procurement tasks by following established approval procedures and financial processes in line with organisational guidelines.
• Oversee the management and control of local IT service providers and contracts to ensure reliable service provision and adherence to standards.
• Maintain readiness and continuous improvement of critical onsite server rooms and IT facilities by monitoring cabling, UPS systems, security measures, air conditioning, fire protection, and other essential infrastructure.
• Serve as the point of contact for all business requests and escalations at the site level, ensuring timely communication with responsible teams for effective resolution.
• Ensure up-to-date documentation about entities and service environments is available for stakeholders to facilitate transparency and informed decision-making.

What you bring:

• University degree in Computer Science or related field or equivalent proven track record demonstrating technical proficiency in IT/OT service operations.
• At least three to five year's experience working within multinational environments—preferably manufacturing units or mining companies, where you have supported complex IT/OT infrastructures.
• Proven background in IT project management including successful project execution from inception through completion within matrix organisations.
• Comprehensive understanding of industrial control systems such as PLCs, MES, SCADA, HMI technologies relevant to plant operations.
• Advanced technical knowledge of IT infrastructure technologies encompassing hardware management, software deployment, networking solutions, and facility maintenance.
• Experience managing partner relationships with suppliers or external service providers ensuring quality outcomes through collaborative engagement.
• Excellent communication skills enabling you to collaborate effectively with regional teams as well as international colleagues across different functions such as HR, Finance, Operations.
• Recent certifications in ITIL v3/v4 demonstrating your commitment to best practices in service management along with project management credentials reflecting your ability to deliver results consistently.
• Fluency in business English allowing you to interact confidently within virtual global teams while navigating multicultural environments successfully.
• Willingness to travel primarily within the region to fulfil operational requirements as part of a dependable network.

What sets this company apart:

This organisation stands out due to its unwavering commitment to creating an inclusive environment where every team member’s contributions are valued. The company invests heavily in training programmes designed not only for skill enhancement but also for career progression—ensuring that everyone has access to resources needed for professional growth. Supportive leadership fosters open communication channels so ideas can be shared freely; achievements are celebrated collectively rather than individually. The workplace culture encourages collaboration across regions so that knowledge is pooled together for optimal outcomes. By joining this organisation as a Site Specialist you become part of a knowledgeable network dedicated not just to operational excellence but also mutual respect among colleagues regardless of location or function.

What's next:

If you are ready to take the next step in your career by joining a collaborative team where your expertise will be appreciated every day. Apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C