General Manager, IT (On-site)

Keywords: collaborative leadership, digital transformation, omnichannel integration, dependable IT operations, supportive team environment, inclusive workplace A leading retail organisation in Kuala Lumpur is seeking a General Manager of Information Technology to champion the next phase of their digital journey. This pivotal role offers you the opportunity to shape and deliver an ambitious IT strategy that underpins retail growth, omnichannel innovation, and seamless customer experiences across physical stores, e-commerce platforms, and headquarters systems. You will be at the forefront of driving digital transformation, ensuring robust infrastructure, and nurturing a collaborative team culture. The organisation values flexibility, professional development, and a supportive environment where your expertise will directly influence business outcomes and operational excellence. * Play a key role in steering digital transformation initiatives that connect retail stores, e-commerce channels, and head office systems for a truly integrated customer experience. * Enjoy flexible working opportunities and access to ongoing training programmes designed to support your professional growth and knowledge sharing within a dependable team. * Be part of an inclusive workplace that prioritises collaboration, mentorship, and the development of high-performing teams across all IT domains.

What you'll do:

As General Manager of IT based in Kuala Lumpur, you will play an instrumental role in shaping the future of retail technology for this respected organisation. Your day-to-day responsibilities will involve developing forward-thinking strategies that align with business growth ambitions while ensuring seamless integration between stores, e-commerce platforms, and headquarters systems. You will oversee critical infrastructure operations—ranging from network architecture to cloud platforms—and lead the delivery of essential IT services such as POS systems, ERP solutions, data analytics tools, and cybersecurity measures. By managing budgets efficiently and cultivating strong vendor partnerships, you will drive cost-effective projects that deliver tangible value. Success in this role hinges on your ability to foster a collaborative team environment where professional development is encouraged; your leadership will empower others to excel while promoting best practices in compliance and governance. You will also work closely with senior stakeholders to ensure technical strategies are clearly communicated and effectively implemented throughout the organisation.

• Develop and execute a comprehensive IT strategy aligned with organisational growth objectives, digital transformation goals, and omnichannel initiatives to ensure seamless integration across all business units.
• Oversee daily operations of IT infrastructure including network architecture, server management, cloud platforms (AWS/Azure), data centres, and disaster recovery planning to guarantee high availability, scalability, and security.
• Lead end-to-end delivery of IT services covering applications management, point-of-sale (POS) systems, enterprise resource planning (ERP), advanced data analytics, and cybersecurity while maintaining compliance with governance standards.
• Drive digital innovation by implementing loyalty platforms, mobile applications, and sophisticated analytics tools aimed at enhancing both customer experience and operational efficiency.
• Manage IT budgets effectively by overseeing vendor relationships and project roadmaps to ensure cost-effective solutions are delivered with measurable return on investment.
• Build and mentor a high-performing IT team by fostering collaboration, professional development opportunities, and knowledge sharing across infrastructure, applications, and security domains.
• Ensure regulatory compliance by establishing robust frameworks for data privacy, cybersecurity protocols, and IT governance throughout the organisation.
• Engage with C-level stakeholders to translate complex technical strategies into clear business outcomes that support overall organisational objectives.
• Champion continuous improvement initiatives within IT operations to optimise processes and enhance service delivery across all technology touchpoints.
• Promote a culture of inclusivity and teamwork within the IT department to encourage open communication and shared success.

What you bring:

To excel as General Manager of IT in this leading retail organisation based in Kuala Lumpur, you will bring extensive experience in guiding large-scale technology transformations within similar sectors. Your background should include hands-on involvement with cloud-based infrastructures (such as AWS or Azure), virtualisation technologies, disaster recovery planning as well as deep familiarity with ERP/POS system integrations. Your approachability combined with excellent communication skills will enable you to engage effectively with senior stakeholders—translating complex technical strategies into actionable business plans. You will have demonstrated success in building collaborative teams where knowledge sharing is encouraged; your commitment to professional development ensures others thrive alongside you. A thorough understanding of cybersecurity protocols coupled with practical experience managing budgets makes you well-equipped for this multifaceted leadership position. Above all else, your empathetic nature fosters an inclusive environment where every team member feels valued.

• Bachelor’s degree in Computer Science, Information Technology or related discipline; MBA or equivalent qualification is highly desirable for broader strategic impact.
• 10–15 years of proven leadership experience within IT functions—ideally gained in retail or fast-moving consumer goods environments—with demonstrable results in driving technology-enabled business growth.
• Deep expertise in managing complex IT infrastructures including cloud technologies (AWS/Azure), networking solutions, virtualisation platforms, and disaster recovery planning for resilient operations.
• Hands-on experience integrating store technologies such as ERP systems and POS platforms with digital solutions for enhanced customer engagement.
• Comprehensive understanding of cybersecurity principles, data privacy regulations, and robust IT governance frameworks necessary for safeguarding organisational assets.
• Exceptional interpersonal skills with the ability to communicate technical concepts clearly to C-level executives while building consensus around strategic initiatives.
• Track record of mentoring diverse teams by fostering collaboration, supporting professional development opportunities, and encouraging knowledge sharing across multiple domains.
• Experience managing large-scale budgets with responsibility for vendor negotiations and project delivery focused on achieving measurable ROI.
• Ability to drive digital innovation through implementation of loyalty programmes, mobile applications, advanced analytics tools—all aimed at improving operational efficiency.
• Commitment to creating an inclusive workplace culture that values teamwork, open communication, empathy towards colleagues’ perspectives.

What sets this company apart:

This organisation stands out as one of Malaysia’s most recognised names in retail—renowned for its commitment to delivering exceptional customer experiences through technological advancement. With a focus on digital transformation across all channels—from physical stores to online platforms—the company provides an environment where innovative thinking is supported by dependable resources. Employees benefit from flexible working arrangements tailored to individual needs alongside generous training opportunities designed for continuous learning. The workplace culture emphasises inclusivity: everyone is encouraged to share ideas openly while collaborating towards shared goals. Professional growth is actively nurtured through mentorship programmes led by knowledgeable leaders who value empathy as much as expertise. Joining this organisation means becoming part of a supportive network dedicated not only to operational excellence but also personal fulfilment within a thriving industry sector.

What's next:

If you are ready to make a meaningful impact on retail technology while growing your career within a supportive environment—this is your chance!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C