L2 Voice Support Engineer

As an L2 Voice Engineer, you will provide technical support for data network and voice systems, operating on a follow-the-sun model. Collaborating with global teams, you will ensure seamless support for customer service incidents and network management tasks.

Keywords: SIP technology, Incident management, Change Management, Cisco (CCNP), Nokia (NRS), Network engineering support, Telecommunication, IP/SIP Voice, DWDM platforms, L2/L3 routing, MPLS

What you'll do:

• Respond to and resolve customer service incidents in collaboration with the L1 team.
• Monitor proactive alerts and alarms, initiating diagnosis and rectification of service-related issues.
• Manage core and edge devices, including routers, switches, and SIP-based platforms, ensuring compliance with engineering standards.
• Perform network health checks, maintain documentation, and support customer requests for network health reports.
• Collaborate on hardware replacements and initiate change controls for network service modifications.
• Conduct upgrades and change control on production devices during weekends and perform emergency changes as needed.

What you bring:

• Minimum 5 years of experience in Voice & Network Engineering
• Extensive knowledge in telecommunications, specifically IP, SIP Voice, and DWDM platforms.
• Experience in Cisco & Nokia products are an advantage, preferably CCNA
• Experience in SIP technology (Must-have), L2/L3 routing, switching, and MPLS technology.
• Excellent communication and teamwork skills, with a proactive approach to incident management.

What sets this company apart:

Our client is a global leader in the technology sector, providing solutions that power large scale markets worldwide. They are committed to attracting, nurturing, and promoting diverse talent across their workforce and fostering a sense of belonging within their employee family. Their service professionals strive to go beyond client expectations, building unique relationships with each client. This commitment to service excellence, innovation, and community sets them apart as an employer of choice.

What's next:

Ready for a career that skyrockets your professional development? Apply now!

Apply today by sending your latest CV to Eugene.Lim@robertwalters.com.my !

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C