As an IT Executive, you will be the primary contact for IT incidents and service requests, providing Level 1 and Level 2 support for various IT components. You will manage user accounts, permissions, access controls, and perform routine backups. Your role includes troubleshooting network issues, overseeing IT asset lifecycle, and implementing security policies to protect the company's IT infrastructure. Additionally, you will engage with vendors to resolve technical issues.
IT Executive
Salary: Competitive and based on experience
Location: Kuala Lumpur
Keywords: IT Executive, Incident and Service Management, Technical Support, System Administration, Network Administration, Application Management, Asset Management, Procurement, Security and Compliance, Vendor and Partner Management
Our client is seeking a highly skilled IT Executive to join their team in Kuala Lumpur. This role offers the opportunity to take ownership of incidents, manage them through to resolution, and escalate to appropriate teams when necessary. You will be responsible for providing Level 1 and Level 2 support for laptops, standard applications, customized business applications, and IT infrastructure components. Additionally, you will oversee the lifecycle of IT assets, implement security policies, and engage with vendors and partners to resolve technical issues.
- Opportunity to work in a dynamic environment in Kuala Lumpur
- Chance to take ownership of incidents and manage them through to resolution
- Role involves a wide range of responsibilities including technical support, asset management, and vendor management
What you'll do:
As an IT Executive, your role will be multifaceted. You will act as the first point of contact for all IT-related incidents and service requests. Your excellent problem-solving skills will be put to use as you provide Level 1 and Level 2 support for laptops, standard applications, customised business applications, and IT infrastructure components. You will also manage user accounts, permissions, access controls, and perform routine backups. Your role extends beyond troubleshooting - you will oversee the entire lifecycle of IT assets from procurement to disposal. Furthermore, you will play a crucial role in implementing security policies to protect the company's IT infrastructure from cyber threats.
- Act as the primary point of contact for all IT incidents and service requests
- Provide Level 1 and Level 2 support for various IT components
- Manage user accounts, permissions, access controls, and perform routine backups
- Troubleshoot and resolve issues related to network connectivity and infrastructure components
- Oversee the lifecycle of IT assets including procurement, configuration, maintenance, and disposal
- Implement and enforce security policies and procedures to safeguard the company's IT infrastructure from cyber threats
- Engage with vendors and partners to resolve technical issues related to hardware, software, and IT services
What you bring:
The ideal candidate for this IT Executive position brings a wealth of experience in the IT field. With a minimum of 5 years' experience under your belt, you are familiar with incident management systems and have a good understanding of ITIL framework practices. Your bachelor's degree in computer science or a related field equips you with the technical knowledge required for this role. You are known for your effective communication skills and customer-focused approach, which you balance with maintaining ISMS standards and compliances. Your ability to manage multiple priorities under pressure will be crucial in this role. Lastly, you possess a continuous improvement mindset towards digitalization initiatives.
- Bachelor’s degree in computer science, Information Technology or related field preferred
- Minimum 5 years or above working experience in IT field
- Familiarity with incident management systems and ITIL framework practices
- Effective communication skills with a customer-focused approach while maintaining ISMS standards and compliances
- Ability to manage multiple priorities effectively under pressure
- Possess continuous improvement mindset towards digitalization initiatives
What sets this company apart:
Our client is a leading player in the IT industry, known for their commitment to innovation and excellence. They offer a dynamic work environment where every team member's contribution is valued. They believe in fostering a culture of continuous learning and provide ample opportunities for professional growth and development. Their focus on work-life balance, inclusive work culture, and employee well-being makes them an employer of choice in the industry.
What's next:
Ready to take the next step in your IT career? Apply now!
Apply today by clicking on the link provided. Please note that only shortlisted candidates will be contacted.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
