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Voice Engineer (VoIP)

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As a Voice Engineer, you will be responsible for managing customer service and incident management related to VoIP systems. This role requires fault identification and rectification, customer liaison, and providing support to both customers and colleagues. The ideal candidate should be strong in VoIP Protocols, ideally from IT Services environment working with global stakeholders.

Key Skills: VoIP technology, VoIP Protocols, Voice Mail, Voice Recorders, Server knowledge (MS Windows, Redhat Linux), Networking (Cisco, SIP, QOS), Virtualization (VMWare, KVM), Customer service, Project management, Troubleshooting

What you'll do:

  • Identify, rectify, and escalate faults on voice solutions provided.
  • Liaise with customers, providing on-site and remote support as needed.
  • Supervise and implement standard changes and ensure adherence to change procedures.
  • Manage project implementation, ensuring completion within agreed timescales.
  • Maintain accurate and up-to-date documentation and records.
  • Provide clear communication and status updates to customers and internal teams.

What you bring:

  • 5 years of experience in Voice Communication technology (VoIP Protocols, Dealerboard, Voice Mail, Voice Recorders).
  • Server knowledge (MS Windows, Redhat Linux)
  • Networking skills including switching, especially with Cisco products.
  • Familiarity with virtualization platforms like VMWare.
  • Demonstrable hands on troubleshooting skills.
  • Excellent communication and customer-facing skills.

What sets this company apart:

Our client is a global leader in the technology sector, providing solutions that power large scale markets worldwide. They are committed to attracting, nurturing, and promoting diverse talent across their workforce and fostering a sense of belonging within their employee family. Their service professionals strive to go beyond client expectations, building unique relationships with each client. This commitment to service excellence, innovation, and community sets them apart as an employer of choice.

What's next:

Ready for a career that skyrockets your professional development? Apply now!

Apply today by sending your latest CV to Eugene.Lim@robertwalters.com.my !

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Infrastructure & IT Operations

Industry: IT

Salary: MYR7,000 - MYR8,000 per month + Market Aligned & Flexible Arrangements

Workplace Type: Hybrid

Experience Level: Associate

Location: Kuala Lumpur

Job Reference: QI5A92-4E2D53A2

Date posted: 15 January 2025

Consultant: Eugene Lim

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