Head of Field Services (Financial Services)

What you'll do:

As the Head of Field Services, your primary responsibility will be managing a team of Field Service Leads and Engineers across Malaysia. You will oversee all aspects of Field Service Operations, ensuring efficient service delivery to end users. Your role will involve managing tickets, projects, and service requests assigned nationwide. Additionally, you will be responsible for staff and vendor management. Your success in this role will be measured by your ability to ensure that all tasks are completed within set timelines and that vendors deliver as per contract.

• Manage Regional Field Service Leads nationwide
• Manage tickets assigned to Field Services Nationwide
• Manage Projects and Service Requests assigned to Field Services Nationwide
• Staff management
• Vendor management
• Ensure tickets are attended to in a timely manner
• Ensure completion of Projects and Service Requests within timeline
• Ensure vendors perform work as per Contract

What you bring:

The ideal candidate for the Head of Field Services position will hold the relevant experience in the banking or financial industry. You should have experience working in a large organization with high volume business transactions. Your ability to manage a big team effectively will be crucial for this role. A deep understanding of Field Service Operations on a large scale is required. Strong leadership, presentation, and interpersonal skills are essential, along with excellent verbal and written communication abilities. A customer-focused approach, both internally and externally, is key. The ability to work after office hours and during weekends/holidays is also necessary.

• Experience in a large organization with large number of business transactions
• Ability to manage a big team of employees
• Understanding of Field Service Operations on a large scale
• Strong leadership, presentation and interpersonal skills
• Excellent verbal and written communication skills
• Customer focused both internally and externally
• Ability to work after office hours and weekends/holidays

What sets this company apart:

Our client is an industry leader known for its commitment to innovation and excellence. They offer an inclusive work environment where every employee's contribution is valued. They believe in fostering growth by providing their employees with ample opportunities for professional development. Their commitment to work-life balance is demonstrated by their flexible working hours policy. This is a fantastic opportunity to join a company that truly values its employees and provides a supportive and dynamic work environment.

What's next:

If you're ready to take the next step in your career, apply today by clicking on the link. Don't miss out on this exciting opportunity!