Keywords: IT support, troubleshooting, technical support, systems, application, server, hardware, communication skills
Our client is seeking a dedicated IT Support Analyst to join their dynamic team. This role offers an exciting opportunity to provide first-line support and assistance to users and business units regionally. The successful candidate will be responsible for troubleshooting and resolving IT issues, assisting with system setups and configurations, and ensuring that local D&T operations are efficient and effective. This position requires strong problem-solving skills and the ability to handle a range of technical support tasks.
* Provide technical support and assistance to local users and business units.
* Troubleshoot and resolve technical issues related to hardware, software, and network systems.
* Assist with the setup, configuration, and maintenance of systems and infrastructure.
What you'll do:
As an IT Support Analyst, your role will be pivotal in providing first-line support to regional users. You'll be tasked with troubleshooting various D&T issues related to hardware, software, and network systems. Your expertise will be crucial in setting up, configuring, and maintaining our systems. You'll work closely with the Lead to ensure alignment with organisational standards while also supporting local projects. Your commitment to delivering high-quality support will enhance user productivity.
- Deliver high-quality support to local users, enhancing their productivity and satisfaction.
- Resolve technical issues promptly to minimize disruption to business operations.
- Provide clear and effective communication with users regarding support activities and resolutions.
- Collaborate effectively Lead and other team members.
- Manage and resolve support tickets and requests in a timely manner.
- Follow established processes and procedures for support and troubleshooting.
- Monitor and report on performance and service levels.
- Ensure compliance with organizational policies and procedures.
- Support the implementation of local projects and initiatives.
What you bring:
The ideal candidate for this IT Support Analyst role brings a blend of technical expertise, problem-solving abilities, excellent communication skills, along with a bachelor's degree in Information Technology or a related field. You have basic experience in support or a similar role, demonstrating familiarity with various systems including hardware, software, and network technologies. Your proficiency in using support tools coupled with your strong analytical skills will be key in this role. You are a team player who can also work independently, and you have a basic understanding of data privacy and security principles.
- Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications preferred.
- Basic experience in support or a related role.
- Familiarity with systems, hardware, software, and network technologies.
- Strong problem-solving and analytical skills.
- Proficiency in support tools and software.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic understanding of data privacy and security principles.
What sets this company apart:
Our client is a leading global company that values innovation, collaboration, and commitment to quality. They offer an inclusive and supportive work environment where every team member's contribution is valued. They believe in continuous learning and provide ample opportunities for professional growth. Their focus on technology and digital transformation makes them a preferred employer in the industry.
What's next:
If you're ready to take your career to the next level with this exciting IT Support Analyst role, don't hesitate!
Apply today by clicking on the link! We look forward to receiving your application.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
