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Senior IT Engineer (Retail)

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An exciting opportunity has arisen for a Senior IT Engineer to join a leading retail brand based in Kuala Lumpur. You will oversee daily IT operations, ensuring a balance between business and IT objectives. Managing vendors in communicating the business needs into IT solutions. Responsibilities include providing IT support to stores, coordinating application fixes, supporting networks and hardware, and ensuring proper management of new store openings, relocations, and closures.

Key Skills: IT Infrastructure, Retail, Network Support, Troubleshooting, IT Support

What you'll do:

  • Oversee daily IT operations for the retail stores in Malaysia
  • Managing vendors in communicating the business needs into IT solutions
  • Provide IT support to stores and users, investigating and resolving incidents
  • Manage escalations to support teams and ensuring timely resolution
  • Coordinate application fixes and enhancements, including configuration and development
  • Support networks and hardware, liaising with regional IT team and vendors

What you bring:

  • Minimum 5 years of IT Infrastructure Management.
  • Strong relationship-building skills with business functions.
  • Hands on administration & troubleshooting skills including office network setup, including routers, switches, firewalls, VLANs. CCNA certification is a plus.
  • Familiarity with office hardware, printers, IP phones, and video conference systems.
  • Experience in providing application support, such as POS.
  • Open to occasional travel across stores in Malaysia to provide IT support.
  • Regional experience in dealing with Hong Kong China stakeholders is a plus.

What sets this company apart:

Our client is a renowned leader known for its high-quality luxurious products and strong history in the retail industry. Embracing diversity and promoting corporate social responsibility, this employer provides a global platform for its employees to collaborate with diverse cultures and make a positive impact.

What's next:

Ready for a career that takes you places? Apply now!

Apply today by sending your latest CV to Eugene.Lim@robertwalters.com.my !

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Infrastructure & IT Operations

Industry: IT

Salary: 13 month salary + performance bonus

Workplace Type: On-site

Experience Level: Associate

Location: Kuala Lumpur

Job Reference: F5JSEU-ED11BA5D

Date posted: 27 June 2024

Consultant: Eugene Lim

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