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Network Engineer (Retail)

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Keywords: Network Engineer, IT Infrastructure, Technical Support, Troubleshooting, LAN/WAN Solutions, Firewall Policies, System Monitoring. Our client is seeking a dedicated and knowledgeable Network Engineer to join their dynamic IT Infrastructure team. This role offers an exciting opportunity to provide technical solutions for day-to-day IT infrastructure issues, contribute to major projects, and ensure the smooth operation of the company's extensive network. This organisation provides quality and value to Asian consumers through a compelling retail experience delivered via a robust store network supported by efficient supply chains. * Join a leading retail group with over 10,000 outlets * Contribute to major projects and resolve complex IT infrastructure issues * Be part of a dynamic team

As a Network Engineer, you will play a crucial role in maintaining the integrity of our client's vast IT infrastructure. Your day-to-day responsibilities will include providing technical support, troubleshooting complex issues, managing service requests, performing system monitoring, and ensuring adherence to security policies. You will also be involved in various major tasks such as disaster recovery planning. Your ability to perform intermediate to complex software installation and configuration will be key to your success in this role.

  • Provide technical support and troubleshoot intermediate to complex issues effectively and efficiently in line with the SLA required by the business
  • Offer emergency on-site support and coordination, as well as on-call support when necessary
  • Resolve and manage intermediate to complex service requests in adherence with service level agreements
  • Monitor environments using tools, logs, and log analysis, responding to alerts by following procedures or escalating them
  • Update and maintain existing document procedures, records, and inventory
  • Perform advanced daily health checks and system monitoring
  • Prepare complex and advanced monthly reports for service utilisation and availability
  • Perform intermediate to complex software installation and configuration
  • Perform intermediate to complex system and server administration and monitoring
  • Ensure that security policy standard is being followed

What you bring:

The ideal Network Engineer will bring a wealth of knowledge in computer concepts and functionalities, with a particular focus on network-related issues. You will have the ability to design LAN and WAN solutions, configure Firewall policies on various platforms, and understand basic computer concepts in both Windows and UNIX/LINUX environments. Your familiarity with network monitoring and backup tools will be crucial for event, capacity, and availability management. A CCNA certification is mandatory for this role, while a CCNP certification would be an added advantage.

  • Proficiency in computer concepts and functionalities
  • Ability to perform basic troubleshooting to resolve network related issues on LAN and WAN
  • Capability to design LAN and WAN solutions
  • Experience configuring Firewall policies on Cisco, Fortinet, and Juniper Platforms
  • Knowledge of configuring L2/L3 devices on Cisco, Aruba, and Arista Platforms
  • Understanding of basic computer concepts in Windows and UNIX/LINUX
  • Familiarity with network monitoring and backup tools for event, capacity, and availability management
  • CCNA certification is mandatory, CCNP is a plus

What sets this company apart:

Our client is part of a leading pan-Asian retail group that operates over 10,200 outlets across multiple countries. They are committed to providing quality and value to Asian consumers through a compelling retail experience delivered via a robust store network supported by efficient supply chains. The organisation prides itself on its strong commitment to employee development, offering numerous opportunities for growth and advancement within its diverse and inclusive environment.

What's next:

Ready to take your career to the next level with this exciting Network Engineer role?

Apply today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Infrastructure & IT Operations

Industry: IT

Salary: MYR120,000 - MYR144,000 per annum + Market Aligned Benefits

Workplace Type: Hybrid

Experience Level: Associate

Location: Kuala Lumpur

Job Reference: UZ1R8S-853E7747

Date posted: 27 May 2024

Consultant: Benjamin Chai

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