An IT Support Engineer (Data Centre) job has become available to join a dynamic team, to offer an exciting opportunity to provide technical support for data centres, ensuring the smooth operation of monitoring software products.
About the IT Support Engineer (Data Centre) Role: In this role, you are responsible for responding to customer inquiries, identifying root causes of software-related problems, and providing effective solutions. This role requires excellent communication skills, a commitment to customer satisfaction, and a passion for continuous learning.
Respond promptly to customer inquiries and technical issues related to the monitoring software product. Identify root causes of software-related problems and provide effective solutions or workarounds
Communicate clearly with users, adapting your communication style to suit their technical proficiency
Use remote support tools to diagnose issues with user systems. Escalate complex or unresolved issues to higher levels of technical support or development teams
Prioritise customer satisfaction by actively listening to user feedback and going the extra mile to ensure their issues are resolved
Document support cases, issues, solutions, and frequently asked questions to build a knowledge base. Stay up-to-date with the latest features, updates, and technologies related to the software product
Work collaboratively with engineering and product management teams to communicate customer feedback and contribute to the improvement of the software product. Provide regular management reports on technical support performance and impact
To succeed in this IT Support Engineer (Data Centre) job, you must be fluent English and a Mandarin speaker as the candidate is required to work with Mandarin-speaking stakeholders.
Strong experience providing technical support to customers. Good experience with networking such as DNS, DHCP, TCP/IP, and routing
Sound IT and critical infrastructure technical and application knowledge
Experience with the implementation of complex, multi-tier distributed software applications
Good experience with real-time monitoring systems
Bilingual proficiency in Mandarin and English in professional speaking and writing
The scope of the offer, the size of the business, the freedom and autonomy to drive your career forward all add up to a great place to work.
If you have a successful track record in IT support/software support, you can take your career forward with this exciting IT Support Engineer (Data Centre) job.
Apply today or e-mail me at Sarah.Nunis@robertwalters.com.my to discuss this new opportunity.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd Business Registration Number : 729828-T Licence Number : JTKSM 423C
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