An exciting Technical Analyst, Voice Operations (IT Services) job opportunity has just become available at one of the leading IT services organisations based in Kuala Lumpur.
About the Technical Analyst, Voice Operations (IT Services) Role: In this role, you will be responsible for responding to service calls, managing incident and service request tickets, escalating problem tickets, monitoring the technical environment and performing regular checks to validate the stability of systems.
Monitor the global technology environment; take action when alerts are received
Perform regularly scheduled tasks including health checks, service, validation, and reporting
Manage frontend incidents with a primary focus towards restoring services with SLAs
Manage frontend service requests
Support ticket life cycle (incidents, changes, service requests)
Maintain run book documentation, update workflows and procedures on a regular basis to keep documentation current
To succeed in this Technical Analyst, Voice Operations (IT Services) role, you will be required to be equipped with basic network troubleshooting skill sets in SIP and VoIP and an interest in managing frontend incidents.
Two or more years of front-line technical support or related service experience
Experience with IT infrastructure technologies and VoIP telephony technologies
Experience working with ITSM system, such as Remedy
Experience supporting global customers, working with a wide array of individuals from end users to customer business executives
Methodical troubleshooting skills
The successful candidate will join a company whose expertise has made it a leader in its field. This well-recognised brand offers a great working environment.
If you are keen to build your network technical expertise in a professional IT services environment, this Technical Analyst, Voice Operations (IT Services) role is right for you.
Email me at email@example.com to discuss this new opportunity.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd Business Registration Number : 729828-T Licence Number : JTKSM 423C