An exciting Voice Engineer, L2.5 (IT Services) job opportunity has just become available at one of the leading IT services organisations based in Kuala Lumpur.
About the Voice Engineer, L2.5 (IT Services) Role: In this role, you will be responsible to provide Tier 2 - 2.5 technical support for advanced server and cloud based products in a fast paced, demanding environment servicing the financial community.
Support the Communications Trading Systems and Voice Recording product lines
Install and troubleshoot server-based technologies, databases and operating systems, as well as knowledge of telecommunications, networks and related security technologies
Act as problem investigator and manager to assist an incident management team as per ITIL
Assist Tier 1 Engineers, Service Partners and Technicians remotely with technical issues raised through installation and/or service issues
Work with the Centre of Excellence, Tier 3, DevOps and R&D to identify bugs, perform triage, and work towards the ultimate resolution of the identified issues
To succeed in this Voice Engineer, L2.5 (IT Services) role, you will be required to be equipped with strong technical support background with familiarity within VoIP and SIP scope and technologies,
Strong technical foundation to build upon - application layer training in Communications and Voice Recording technologies
Strong understanding of VoIP and SIP
Experience working in a technical support role, preferably to external customers
Technical writing/drawing skills
Experience with voice technologies, support of cloud environments, PBX and voice recording
The successful candidate will join a company whose expertise has made it a leader in its field. This well-recognised brand offers a great working environment.
If you are keen to build your voice technical expertise in a professional IT services environment, this Voice Engineer, L2.5 (IT Services) role is right for you.
Email me at firstname.lastname@example.org to discuss this new opportunity.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd Business Registration Number : 729828-T Licence Number : JTKSM 423C